Banquet Manager

RAFFLES; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

RAFFLES is seeking a Banquet Floor Manager to lead luxury events with meticulous service and guest satisfaction. You will oversee setup, service, breakdown, and flawless coordination with culinary and stewarding teams.

Responsibilities include budgeting, rosters, coaching staff, and maintaining HACCP standards while ensuring impeccable room and public area presentation. A minimum 1-year luxury-hotel experience is expected.

Qualifications

• Minimum 1-year in a similar role in a luxury hotel.
• Flexible availability including nights, weekends, and holidays.
• Embrace the Raffles brand promise and luxury in interactions.

Responsibilities

• Lead and supervise banquet floor operations ensuring seamless setup, service execution, breakdown, and coordination of events.
• Drive guest satisfaction by maintaining impeccable service standards and anticipating guest needs.
• Coach and lead banquet team on the floor with briefings, task allocation, grooming and product knowledge.
• Set banquet budgets and forecasts; analyze monthly P&L reports.
• Prepare weekly team schedules within anticipated business operating budgets and service standards.
• Recruit and select Banquet colleagues; ensure proper care and maintenance of equipment.
• Coordinate the needs of the Catering department with interrelated departments and VIP/ cost functions.
• Inspect Banquet Servers' work and maintain function rooms and public areas.
• Enforce HACCP and safety procedures; oversee cleanliness with Hygiene Manager and Engineering.
• Assist other F&B Outlets during peak times as needed.

Skills

Leadership

Communication

Guest service

Team leadership

Problem solving

Job description

Responsibilities

Lead and supervise banquet floor operations ensuring seamless setup service execution breakdown and coordination of all events in line with luxury service standards Drive operational excellence and guest satisfaction by maintaining impeccable service standards anticipating guest needs resolving issues promptly and coordinating closely with Culinary Stewarding and other departments Coach and lead the banquet team on the floor ensuring effective briefings task allocation grooming product knowledge and adherence to Raffles standards while supporting productivity and cost control Set Banquets budget amp forecast and analyse monthly P amp L reports Develop and maintain all training programs Prepare weekly team schedules keeping in mind anticipated business operating budgets and standards of service Recruit and select Banquet colleagues Ensure proper care security and maintenance of Banquet equipment through proper supervision of service personnel including outside contractors Assume responsibility for shift supervisory duties on a regular basis especially with VIP and at cost functions Coordinate the needs of the Catering department with the managers of interrelated departments Inspect Banquet Servers work assignments and supervise the standards of all function rooms and adjacent public areas Follow established accounting procedures Maintain all public areas to be presentable with specific set-ups at all times Maintain the inventory stock of all equipment on and off the property Post all contracted function sheets and give instructions to Assistants Waiters and casuals to ensure the success of the function Conduct monthly departmental meetings to provide information to the banquet staff obtain staff feedback and provide a regular forum for department communication Constantly monitor Banquet team appearance attitude and degree of professionalism Implement safety and emergency procedures when necessary Consistently follow and implement HACCP policies and procedures Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager Housekeeping and Engineering Department Assist other F amp B Outlets in their operations during peak times as needed

Personal attributes

Excellent communication skills with strong emotional intelligence and interpersonal awareness. Passionate about luxury hospitality, personalized service and attention to detail. Calm, composed and solution-oriented under pressure, with strong leadership presence. Proactive, highly organized and able to anticipate guest and operational needs. Team-oriented, discreet and culturally sensitive, with the ability to inspire and develop colleagues.

Experience & Qualifications

Minimum 1-year in a similar role in a luxury hotel Flexible availability including nights, weekends, and holidays AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected