Loyalty Systems & Partnerships Lead — Global Travel Benefits

Tanqeeb

Abu Dhabi

On-site

AED 180,000 - 280,000

Full time

14 days+

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Benefits offered by this job

Travel benefits

Healthcare

Life insurance

Transport benefits

Job summary

Emirates Skywards, part of Emirates Group, seeks a Business Solutions and Operations Officer to provide comprehensive systems and business support across the loyalty programme, driving improvements that affect profit drivers. You will coordinate with IT and external providers, manage techno-functional requirements, support campaigns and partnerships, and ensure platform availability for users.

The role requires strong IT/PM experience, stakeholder management, and knowledge of SQL, with a

Qualifications

5+ years in Information Technology, IT Sales or 12 years schooling or equivalent.
Experience in Information Technology, Systems, Project Management, Loyalty domain & interfaces and/or Quality Assurance.

Responsibilities

Act as SME for technical/system requirements and coordinate with internal teams to scope and detail solutions.
Lead techno-functional delivery of projects and coordinate with partner technical teams for end-to-end delivery.
Provide inputs for scoping and designing products/partnership models and support requirements docs.
Ensure loyalty functions are available and monitor platform performance; manage stakeholders during disruptions.
Coordinate with Emirates IT and external service providers for rapid issue resolution per SLAs.