Business Solutions & Operations Officer

Tanqeeb; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Travel benefits

Healthcare

Life insurance

Transport benefits

Job summary

Emirates Skywards, part of Emirates Group, seeks a Business Solutions and Operations Officer to provide comprehensive systems and business support across the loyalty programme, driving improvements that affect profit drivers. You will coordinate with IT and external providers, manage techno-functional requirements, support campaigns and partnerships, and ensure platform availability for users.

The role requires strong IT/PM experience, stakeholder management, and knowledge of SQL, with a

Qualifications

• 5+ years in Information Technology, IT Sales or 12 years schooling or equivalent.
• Experience in Information Technology, Systems, Project Management, Loyalty domain & interfaces and/or Quality Assurance.

Responsibilities

• Act as SME for technical/system requirements and coordinate with internal teams to scope and detail solutions.
• Lead techno-functional delivery of projects and coordinate with partner technical teams for end-to-end delivery.
• Provide inputs for scoping and designing products/partnership models and support requirements docs.
• Ensure loyalty functions are available and monitor platform performance; manage stakeholders during disruptions.
• Coordinate with Emirates IT and external service providers for rapid issue resolution per SLAs.

Skills

Stakeholder management

Multitasking

Attention to detail

Project delivery

SQL knowledge

Education

12 Years schooling or equivalent

Tools

JIRA/Confluence

Windows & Office

Job description

Job description

Job Purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!

As a Business Solutions and Operations Officer, you will be responsible to provide comprehensive systems and business support functions in Skywards (Emirates' Loyalty Programme), to influence members to behave in ways that positively affects profit drivers for the airline. This includes roles related to partnership & product launches, life-cycle and tier management, commercial co-ordination and tactical promotions, ensure availability of the Loyalty functions at agreed performance levels to user community and administering the platform.

In this role, you will;

• Support launch, enhancements, and terminations to partners and/or products. Act as technical/system subject matter expert. Lead coordination with other internal teams and departments to scope and detail requirements, review solution designs and ensure services and systems setup is completed on time and per requirements.
• Support partnership and product managers in techno-functional conversations, lead the systems integration and testing end to end business processes. For partnership launches, act as key point of contact for partner technical teams. Work within the Project Management Framework and manage the end-to-end techno-functional delivery of projects. Provide timely updates to all relevant internal and external stakeholders.
• Support delivery of new product and/or partnership models: act as systems/channels subject matter experts provide inputs to business owner when scoping and designing products or partnerships models. Support business requirements documentation and provide techno-functional input for negotiations and contracting. Support change management/process improvements to identify and executive improvement initiatives and lead business process documentation.
• Ensure Loyalty function availability by providing subject matter expertise to user community. Actively monitor the availability and functioning of the loyalty features and manage stakeholders/ operations in case of service disruptions. Be the key point of contact for the platform user community and extended Skywards business teams for any system related issue resolution.
• Coordinate with Emirates IT and external service providers for speedy resolution of system issues as per agreed service levels. Be an expert on all system functionalities to provide support and guidance to Skywards business and user community. Partner, product and commercial promotions.
• Provide end to end support to campaign owners from campaign design to execution: set-ups, monitoring and issue resolutions.

Qualification

To be considered for the role, you must meet the following requirements:

• 5+ Years in Information Technology, IT Sales or 12 Years schooling or equivalent.
• Experience in Information Technology, Systems, Project Management, Loyalty domain & interfaces and/or Quality Assurance.

You’ll have an edge if you possess:

• Strong stakeholder management skills and experience.
• Ability to multi-task effectively and strong attention to detail.
• Operational experience in delivering cross functional projects.
• Ability to direct project delivery to meet key performance indicators Some IT qualifications and considerable exposure to Windows and Office applications.
• Excellent written and spoken English.
• Experience in the airline and/or travel industry is a plus.
• Working knowledge of SQL Query, Business Objects and JIRA/Confluence, Agile Project Management is a plus.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, and join our team!

Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary.
• On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.
• That’s on top of transport benefits, life insurance and more.
• Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers