Loyalty Product Owner

Yallo Retail; United Arab Emirates; On-site; AED 240,000 - 360,000; Full time

Job summary

Yallo Retail in Dubai is seeking a seasoned Loyalty Product Owner to own an established loyalty platform and drive it from initial launch to enterprise-grade maturity. This hands-on role requires deep experience running loyalty programmes end-to-end, not just backlog management.

You will collaborate with Loyalty, Operations, Technology, Data and external partners to define backlogs, roadmaps and deliverables, ensuring accurate loyalty rules and reward logic across channels.

Qualifications

• Hands-on loyalty expertise including points, tiers, rewards, offers, and journeys.
• Experience delivering enterprise loyalty platforms across digital, app, eCommerce and in-store environments.
• Strong ability to manage stakeholders across business, technology, data and vendors.
• Proven track record owning backlog and roadmap with sound prioritisation.

Responsibilities

• Own the loyalty product backlog, roadmap and prioritisation of features, enhancements and fixes.
• Review current platform to identify gaps and define path from launch to maturity.
• Translate business requirements into clear, deliverable user stories with cross-functional teams.
• Act as primary product decision-maker for loyalty features, balancing business priorities with technical feasibility.
• Ensure loyalty rules, journeys and rewards logic are correctly specified, tested and delivered.

Skills

Loyalty programme experience

Stakeholder management

Backlog & roadmap ownership

SessionM experience

Enterprise loyalty platforms

Job description

Job Title: Loyalty Product Owner

Job Type: Contract (6 Months +)Location: Dubai

Start Date: ASAP

Job Description:-

About the role

We’re looking for an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature, enterprise-grade solution. This is a hands‑on role for someone who has genuinely run loyalty programmes end‑to‑end — not just managed a backlog for one.

Key responsibilities

• Own the product backlog, roadmap and prioritisation of outstanding features, enhancements and fixes.
• Review the current platform to identify functional gaps and optimisation opportunities, and define the path from initial launch to full maturity.
• Translate business requirements into clear, deliverable user stories in close collaboration with Loyalty, Operations, Technology, Data and third‑party vendor teams.
• Act as the primary product decision‑maker for loyalty programme features, balancing business priorities against technical feasibility.
• Ensure loyalty business rules, member journeys and reward logic are correctly specified, tested and delivered.

What you’ll bring

• Deep, hands‑on loyalty programme experience — points, tiers, rewards, offers, member journeys and loyalty business rules.
• Proven experience delivering enterprise loyalty platforms and integrations across digital, app, eCommerce and in‑store environments.
• Strong stakeholder management skills, with the ability to work across business, technology, data and vendor teams.
• Comfortable owning a backlog and roadmap independently, with sound prioritisation judgement.
• Experience with SessionM is a strong advantage, but broad, hands‑on loyalty platform experience is the key requirement.