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Edge Resourcing; Dubai; Sur place; AED 335 000 - 368 000; Plein temps

Résumé du poste

Edge Resourcing in Dubai is seeking a Loyalty Programme Manager to oversee the Group’s loyalty programme and ensure its growth contributes to revenue, profits, market share and brand recognition.

You will develop CRM strategy with the Head of CRM, manage the policies framework, budgets, partnerships, data accuracy, and customer retention initiatives, reporting to the VP CRM. Ideal candidates have 7–10 years in a diversified retail loyalty role with international exposure.

Qualifications

• 7–10 years in a Customer Loyalty Program Management role for a diversified retail group.
• Experience with CRM and loyalty program strategy in multinational contexts.
• Strong analytical and reporting skills.

Responsabilités

• Contribute to the development of the CRM strategy aligned to group objectives.
• Develop and implement policies and procedures for CRM to meet targets.
• Monitor and report on the effectiveness of loyalty initiatives to inform decisions.
• Identify partnership opportunities to enhance loyalty value and customer engagement.
• Oversee budgeting for the Loyalty Programme and ensure spend stays within approved limits.

Connaissances

Loyalty program management

CRM strategy

Budget management

Stakeholder engagement

Description du poste

Salary: AED 30,000 – 33,000 + Benefits

A leading group in Dubai is looking to appoint a Loyalty Programme Manager in order to manage the Group’s loyalty Programme and to ensure its continued and growing contribution to the Group’s revenues, profits, market share and brand recognition.

Responsibilities:

• Contribute to the development of the strategy for the Customer Relationship Management (CRM) function, in conjunction with the Head of CRM, ensuring alignment to the objectives and strategy of the organization.
• Participate, as and when required, in the development of the policies and procedures framework that will allow the function to effectively meet its objectives and targets, in line with overall CRM policies and procedures, and the Group’s strategy and direction.
• Review and report to the VP CRM, the effectiveness of such policies and procedures, to identify opportunities for continuous improvement.
• Provide the Function’s budget requirements to the VP CRM, and accordingly control expenses of the Loyalty Program function, ensuring it stays within its operating budget.
• Identify partnership / co brand opportunities where the loyalty program could be improved and prepare proposals to ensure that relevant opportunities are provided to enhance the value of the loyalty program for the customer.
• Identify and roll out initiatives, in coordination with Business Units, to increase number of customers enrolled and continually ensure customer data stored is complete and up to date.
• Identify and roll-out initiatives, in coordination with Business Units, to increase sales from existing customers.
• Provide continued reporting and communication to the business units and to management to help drive business decisions.
• Develop retention and loyalty related marketing programs to generate interest for the Group brand including the overall customer contact strategy.
• Monitor database in order to acquire informa

• You must have at least 7-10 years in a Customer Loyalty Program Management role for a diversified retail group, ideally in an overseas country such as the UK (and Europe), US or Australia.
• This is a fantastic opportunity to join one of the leading groups in the Middle East!!

About The Company

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout.

Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place. We have gradually expanded our horizons and now offer specialist services within the Middle East Retail sector. Our aim is to provide a thorough and honest service to both our candidates and clients, making sure that we only take on work which we feel we can service to the correct level of satisfaction required.

We currently offer professional and tailored contingency and retained search services to the following specialist sectors of the market:

• Retail
• Accountancy and Finance
• Office Support
• Human Resources
• Sales and Marketing
• Legal

Our aim is to continue to position ourselves in the market as one of the most consistent and successful suppliers of manpower. We strive to make things happen and make a difference to your business and career. Success isn’s just about putting people into jobs, but about giving you an honest, personal service. Whether you are a client or a candidate, our aim is to find out exactly what it is that you are looking for, rather than push you to settle for your second choice.