Logistics Operations Officer

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Emex DWC in Dubai is seeking a Logistics Operations Officer to coordinate daily inbound and outbound shipments, handle order processing, carrier bookings, and shipment documentation on-site. You'll monitor inventory movements, maintain stock accuracy, and drive on-time delivery while collaborating with warehouse staff, suppliers, and internal teams to optimize lead times and costs.

Candidates should have 4–6 years of logistics or freight forwarding experience and strong knowledge of air/sea

Qualifications

• 4–6 years’ experience in logistics/freight forwarding.
• Strong knowledge of air and sea freight operations in UAE.
• Experience coordinating with multiple supply chain stakeholders.
• Understanding of customs clearance (Free Zone/Mainland).

Responsibilities

• Coordinate with customers, suppliers, cargo agents, and shipping lines.
• Manage freight bookings with agents and carriers.
• Oversee shipping and customs clearance processes.
• Monitor shipments and resolve delays.
• Perform billing vs. expense analysis.
• Maintain internal systems with delivery rates and schedules.
• Provide operational support and status updates.
• Ensure documentation flow (invoices, BL/AWB, packing lists).
• Optimize routes, carriers, and pricing.

Skills

Logistics experience

Freight forwarding

Stakeholder coordination

Analytical skills

Leadership

Tools

ERP systems

Job description

Company Description

Emex DWC is the largest online wholesale store for Original Equipment Manufacturer (OEM) and aftermarket automotive parts, headquartered in Dubai. With more than 20 years in the automotive aftermarket, the company focuses on delivering competitive pricing and reliable customer service. Its strategic location provides direct access to major regional automotive markets and supports efficient international logistics. Emex DWC serves over 10,000 customers across 67 countries, supported by an online catalog of more than 25 million items. This scale and reach offer team members exposure to diverse markets and complex logistics operations.

Role Description

The Logistics Operations Officer is a full-time, on-site role based in Dubai. This position is responsible for coordinating daily inbound and outbound shipments, including order processing, carrier bookings, and shipment documentation. The role involves monitoring inventory movements, updating systems to reflect stock levels, and ensuring accurate picking, packing, and dispatch. The Logistics Operations Officer will track deliveries, manage exceptions or delays, and communicate proactively with internal teams and customers regarding order status. They will also collaborate with warehouse staff and suppliers to optimize lead times, maintain compliance with customs and regulatory requirements, and support continuous improvement of logistics processes and cost efficiency.

Key Responsibilities

• Coordinate with customers, suppliers, cargo agents, and shipping lines
• Manage freight bookings (air, sea, land) with agents and carriers
• Oversee shipping and customs clearance processes to ensure smooth execution
• Monitor shipments, resolve delays/issues, and ensure timely delivery
• Perform billing vs. expense analysis to control logistics costs and margins
• Maintain and update internal systems with delivery services, rates, and schedules
• Provide operational support to customers and suppliers (status updates, documentation, issue resolution)
• Ensure proper documentation flow (invoices, BL/AWB, packing lists, permits)
• Optimize routes, carriers, and pricing based on performance and cost

Requirements

• Minimum 4–6 years’ experience in logistics/freight forwarding
• Strong knowledge of air and sea freight operations and UAE logistics environment
• Experience coordinating with multiple stakeholders across supply chain
• Good understanding of customs clearance processes (Free Zone and Mainland)
• Strong analytical skills for cost control and reporting
• Ability to lead, prioritize, and manage multiple shipments simultaneously

Preferred

• Experience in DWC / Free Zone operations
• Background in trading or 3PL environment
• Familiarity with logistics or ERP systems

Employment Type

Full-time