VIP Lobby Hostess - Warm, Polished Guest Care

Kimpton Hotels & Restaurants; Emiratos Árabes Unidos; Presencial; AED 61.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room discounts

Extensive training

Descripción de la vacante

InterContinental Abu Dhabi is seeking a warm, polished Lobby Hostess to join our team. As the first point of contact for guests, you will help create a welcoming atmosphere and deliver the exceptional hospitality the InterContinental brand is known for.

In this role you will greet guests, assist with enquiries, coordinate with Front Office, Concierge, and F&B to ensure seamless service, and ensure grooming standards and a professional appearance at all times.

Formación

• Experience in guest relations, front office, hostessing, or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Passion for hospitality and personalized guest experiences.
• Professional grooming and welcoming demeanor.
• English communication; additional languages are an advantage.
• Strong organizational and multitasking abilities in a fast-paced hotel.
• Proactive, guest-focused approach; remains calm under pressure.
• Flexibility to work rotational shifts, including weekends and public holidays.

Responsabilidades

• Welcome guests warmly and professionally, creating a positive first impression.
• Assist guests with enquiries, directions, and information about facilities and dining outlets.
• Maintain a visible, approachable lobby presence.
• Coordinate with Front Office, Concierge, F&B, and other departments for seamless service.
• Assist with arrivals, departures, and special requests.
• Recognise VIP and returning guests for personalized attention.
• Handle guest feedback and escalate when necessary.
• Maintain grooming standards and polished appearance.
• Stay informed about hotel promotions and services to provide accurate information.
• Uphold brand standards and guest satisfaction.
• Work collaboratively with colleagues for a memorable experience.

Conocimientos

Guest relations

Front office

Hostessing

Communication skills

Hospitality passion

Grooming standards

English communication

Multitasking

Flexibility

Interpersonal skills

Descripción del empleo

InterContinental Abu Dhabi is seeking a warm, polished Lobby Hostess to join our team. As the first point of contact for guests, you will help create a welcoming atmosphere and deliver the exceptional hospitality the InterContinental brand is known for.

In this role you will greet guests, assist with enquiries, coordinate with Front Office, Concierge, and F&B to ensure seamless service, and ensure grooming standards and a professional appearance at all times.