Lobby Hostess - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Abu Dhabi is seeking a warm, polished Lobby Hostess to greet guests and set a welcoming tone on arrival. You will assist with inquiries, provide information on facilities and dining options, and coordinate with multiple departments to ensure a seamless guest experience.

The role requires excellent English communication, professional grooming, and a proactive, guest-focused attitude in a fast-paced hotel environment. Weekend and holiday shifts are part of the rotation.

Qualifications

• Experience in guest relations, front office, hostessing or similar customer-facing role in hospitality.
• Excellent communication and interpersonal skills with a friendly personality.
• Ability to communicate effectively in English; other languages are a plus.
• Strong organisational skills and ability to multitask in a fast-paced hotel environment.
• Proactive, guest-focused approach and calm under pressure.

Responsibilities

• Welcome guests with a warm, genuine, and professional approach.
• Assist guests with general inquiries, directions, and information about facilities and dining outlets.
• Maintain a visible, approachable presence in the lobby and ensure guests feel welcomed.
• Identify guest needs and proactively offer assistance to enhance their experience.
• Coordinate with Front Office, Concierge, F&B and other departments for seamless service.
• Assist with arrivals, departures and special requests in collaboration with relevant teams.
• Recognise VIP/returning guests and provide personalised attention.
• Handle guest feedback and escalate concerns to the appropriate team.
• Maintain grooming standards and a polished appearance at all times.
• Stay informed about hotel promotions, events, facilities and services.

Skills

Guest relations

Front office

Hostessing

Communication

Interpersonal skills

Job description

Job Description

InterContinental Abu Dhabi is looking for a warm, polished, and service-oriented Lobby Hostess to join our team. As one of the first points of contact for our guests, you will play an important role in creating a welcoming atmosphere and delivering the exceptional hospitality experience associated with the InterContinental brand.

A little taste of your day-to-day

Every day is different, but you will mainly be responsible for:

• Welcome guests with a warm, genuine, and professional approach, creating a positive first impression upon arrival.
• Assist guests with general enquiries, directions, and information about the hotel’s facilities, services, and dining outlets.
• Maintain a visible and approachable presence in the hotel lobby, ensuring guests feel welcomed and attended to.
• Identify guest needs and proactively offer assistance to enhance their overall experience.
• Coordinate with the Front Office, Concierge, Food & Beverage, and other departments to ensure seamless guest service.
• Assist with guest arrivals, departures, and special requests, working closely with the relevant teams when required.
• Recognise VIP guests and returning guests, ensuring they receive personalised attention in line with hotel standards.
• Handle guest feedback, concerns, and requests professionally, escalating matters to the appropriate team when necessary.
• Maintain excellent grooming standards and a polished, professional appearance at all times.
• Ensure the hotel lobby and guest-facing areas remain welcoming, organised, and presentable.
• Stay informed about hotel promotions, events, facilities, and services to provide accurate information to guests.
• Anticipate guest requirements and demonstrate genuine care, attention to detail, and a proactive service approach.
• Uphold the hotels brand standards, service procedures, and commitment to exceptional guest satisfaction.
• Work collaboratively with colleagues to ensure a smooth, personalised, and memorable guest experience.

What we need from you

• Previous experience in guest relations, front office, hostessing, or a similar customer-facing role in the hospitality industry is preferred.
• Excellent communication and interpersonal skills, with a friendly and confident personality.
• A strong passion for hospitality and delivering personalised guest experiences.
• Professional grooming, a positive attitude, and a welcoming demeanour.
• Ability to communicate effectively in English; additional languages are an advantage.
• Strong organisational skills and the ability to multitask in a fast-paced hotel environment.
• A proactive, guest-focused approach with the ability to remain calm and professional under pressure.
• Flexibility to work rotational shifts, including weekends and public holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.