Lobby Hostess - InterContinental Residences Abu Dhabi

InterContinental Hotels Group; Abu Dhabi; On-site; AED 42,000 - 60,000; Full time

Job summary

InterContinental Hotel & Residences Abu Dhabi is seeking a friendly Lobby Hostess to warmly welcome residents and guests, provide personalized assistance, and uphold luxury service standards in the lobby.

You will coordinate with multiple departments to ensure smooth daily operations, assist with inquiries and VIP guests, and maintain a pristine lobby environment. Fluency in English and a polished presentation are essential.

Qualifications

• Experience in Guest Relations or Front Office in luxury hotels.
• Excellent communication and professional presentation.
• Passion for hospitality and guest satisfaction.
• Strong customer service skills for inquiries and concerns.
• Well-groomed with polished appearance per luxury standards.
• Organizational and multitasking abilities with attention to detail.
• Ability to work with multiple departments and in a team.
• Proactive problem-solving and positive attitude.
• Fluent English; additional languages a plus.
• Flexible to work shifts, weekends and holidays.

Responsibilities

• Warmly welcome residents, guests and visitors on arrival.
• Provide exceptional service aligned with InterContinental brand.
• Maintain a professional, welcoming lobby presence.
• Assist with inquiries, directions, and facilities information.
• Recognize VIP guests and provide personalized attention.
• Coordinate with Front Office, Housekeeping, Engineering, Security.
• Handle guest concerns with prompt follow-up and resolution.
• Assist with transport, luggage, and guest services as needed.
• Ensure lobby remains clean, organized, well-presented.
• Support events and VIP arrivals when required.
• Protect resident privacy and confidentiality.
• Adhere to hotel policies, safety, grooming, and service guidelines.
• Promote a positive, welcoming atmosphere for exceptional experiences.

Skills

Guest relations

Front Office

Reception

Customer service

Hospitality

Teamwork

Communication

Attention to detail

Grooming standards

English proficiency

Job description

Job description

At InterContinental Hotel & Residences Abu Dhabi, we believe that creating memorable experiences starts with a warm welcome and genuine hospitality. We are looking for a friendly, professional, and guest-oriented Lobby Hostess to join our team at InterContinental Residences Abu Dhabi, ensuring that every resident and visitor feels welcomed, valued, and well cared for.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Warmly welcome and greet residents, guests, and visitors upon arrival, ensuring a positive first impression.
• Provide exceptional customer service and personalized assistance in line with InterContinental brand standards.
• Maintain a professional and welcoming presence in the lobby at all times.
• Assist residents and visitors with inquiries, directions, and information about residence facilities and services.
• Recognize regular residents and VIP guests, providing personalized attention and assistance.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth daily operations.
• Handle resident requests, concerns, and complaints professionally, ensuring prompt follow-up and resolution.
• Assist with transportation arrangements, luggage assistance coordination, and other guest services when required.
• Ensure the lobby area is clean, organized, and well-presented at all times.
• Monitor guest and visitor flow while following residence security and access procedures.
• Communicate important guest feedback, requests, and operational updates to the relevant departments.
• Support special events, VIP arrivals, and resident activities when required.
• Maintain resident privacy and confidentiality while delivering professional service.
• Ensure compliance with hotel policies, safety procedures, grooming standards, and service guidelines.
• Promote a positive and welcoming atmosphere, ensuring every resident and guest enjoys an exceptional experience.

What we need from you:

• Previous experience in Guest Relations, Front Office, Reception, or a similar customer-facing role, preferably within a luxury hotel or serviced residences.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong customer service skills with the ability to handle guest inquiries and concerns professionally.
• Excellent personal grooming and presentation in line with luxury hospitality standards.
• Good organizational and multitasking skills with strong attention to detail.
• Ability to work effectively with different departments and as part of a team.
• A proactive and positive approach to problem-solving.
• Good command of spoken and written English; additional languages will be an advantage.
• Flexibility to work shifts, weekends, and public holidays as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.