Lobby Hostess: Premier Guest Concierge

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Room discounts

Training opportunities

Employee wellbeing programs

Job summary

IHG Hotels & Resorts, InterContinental Residences Abu Dhabi, seeks a friendly Lobby Hostess to greet residents and guests, provide exceptional hospitality, and maintain a professional lobby presence consistent with luxury standards. You will assist with inquiries, VIP guests, and coordination between Front Office and other departments to ensure smooth daily operations.

The ideal candidate has experience in guest relations or front desk roles, strong English communication skills, and a polished

Qualifications

• Experience in Guest Relations, Front Office, Reception or similar customer-facing roles.
• Excellent communication and interpersonal skills with a friendly, professional attitude.
• Genuine passion for hospitality and delivering exceptional guest experiences.
• Strong customer service skills with ability to handle inquiries professionally.
• Excellent grooming and presentation in line with luxury standards.
• Good organizational and multitasking skills with attention to detail.
• Ability to work with different departments and as part of a team.
• Proactive, positive problem-solving approach.
• Good command of spoken and written English; additional languages are a plus.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Warmly welcome residents, guests, and visitors upon arrival.
• Provide exceptional service in line with InterContinental standards.
• Maintain a welcoming lobby presence at all times.
• Assist with inquiries, directions, and information about facilities and services.
• Recognize regular residents and VIP guests for personalized attention.
• Coordinate with Front Office, Housekeeping, Engineering, Security and others for smooth operations.
• Handle resident requests and complaints with prompt follow-up and resolution.
• Assist with transportation, luggage and other guest services as required.
• Ensure lobby is clean, organized and well-presented.
• Monitor guest flow and adhere to security procedures.
• Relay guest feedback and operational updates to relevant departments.
• Support events, VIP arrivals and resident activities as needed.
• Maintain privacy and confidentiality while delivering service.
• Ensure compliance with hotel policies, safety procedures and grooming standards.
• Promote a positive, welcoming atmosphere for an exceptional guest experience.

Skills

Guest relations

Front Office experience

Communication skills

Professional appearance

Teamwork

Problem solving

English proficiency

Job description

IHG Hotels & Resorts, InterContinental Residences Abu Dhabi, seeks a friendly Lobby Hostess to greet residents and guests, provide exceptional hospitality, and maintain a professional lobby presence consistent with luxury standards. You will assist with inquiries, VIP guests, and coordination between Front Office and other departments to ensure smooth daily operations.

The ideal candidate has experience in guest relations or front desk roles, strong English communication skills, and a polished