Lobby Experience Ambassador

Tanqeeb; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Discounted Accor rates

Dining & wellness discounts

Career development opportunities

Job summary

Fairmont Dubai in the heart of the business district invites a Guest Experience Ambassador to uphold brand standards, greet guests with warmth, assist with luggage, and guide visitors to the right areas of the hotel.

Reporting to the Guest Experience Manager, you will welcome guests, help with directions, engage first-time visitors, and contribute to a polished, guest-centric environment with flexible hours and professional presentation.

Qualifications

• Outstanding guest services skills with professional presentation and sophisticated communication
• Impeccable grooming
• Ability to handle multiple tasks in a fast-paced environment
• Flexible in working hours
• 2 years minimum experience in customer service is an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus on guest needs, remaining calm and courteous

Responsibilities

• Demonstrate Fairmont's Brand Standards in all interactions
• Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
• Make our Guests and Visitors feel warm and welcome
• Assist Guests with luggage
• Assist Guests with directions to the Front Desk, or any other area of the Hotel
• Welcome Guests using authentically local greetings
• Engage in conversation with first time visitors, show them the lobby and the surroundings

Skills

Guest services

Communication

Grooming

Multitasking

Flexibility

Customer service

Interpersonal skills

Teamwork

Guest needs focus

Job description

Fairmont Dubai in the heart of the business district invites a Guest Experience Ambassador to uphold brand standards, greet guests with warmth, assist with luggage, and guide visitors to the right areas of the hotel.

Reporting to the Guest Experience Manager, you will welcome guests, help with directions, engage first-time visitors, and contribute to a polished, guest-centric environment with flexible hours and professional presentation.