Luxury Guest Services Ambassador

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Learning programs

CSR activities

Career development

Discounted rates

Job summary

Fairmont Dubai in Dubai is seeking a Greeting Guest Services professional to welcome Guests and assist with their needs in line with Accor Brand Standards. You will greet guests by name, provide information, assist with check-in and check-out, and uphold safety and loyalty program guidelines while maintaining a polished, guest-focused service.

The role requires outstanding communication, English proficiency, physical fitness to lift up to 30 kg, flexibility in working hours, and a warm,

Qualifications

• Outstanding guest services skills.
• Professional presentation and sophisticated communication.
• Proficient in English (verbal & written); second language an asset.
• Physically fit to lift up to 30 kg.
• Flexible working hours in a dynamic environment.

Responsibilities

• Welcome and assist Guests’ needs according to Accor Brand Standards.
• Remain observant and respond to each Guest encountered.
• Explain procedures and provide information clearly.
• Help guests into rooms upon check-in and assist at departure.
• Be an ambassador of Fairmont Dubai with a strong first impression.
• Deliver faxes, mail, parcels, and run errands promptly.
• Greet guests courteously, using their name during the conversation.
• Explain room features and hotel services to guests.
• Adhere to Key Control procedures.
• Follow Occupational Health & Safety regulations.
• Report suspicious people, parcels, vehicles, and behaviors to Security.
• Ensure adherence to Accor Code of Ethics.

Skills

Guest services

Professional presentation

Excellent communication

English proficiency

Physical fitness

Flexible hours

Multitasking

Second language asset

Job description

Fairmont Dubai in Dubai is seeking a Greeting Guest Services professional to welcome Guests and assist with their needs in line with Accor Brand Standards. You will greet guests by name, provide information, assist with check-in and check-out, and uphold safety and loyalty program guidelines while maintaining a polished, guest-focused service.

The role requires outstanding communication, English proficiency, physical fitness to lift up to 30 kg, flexibility in working hours, and a warm,