Guest Experience Ambassador - Front Desk

Jones Lang LaSalle; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Jones Lang LaSalle in Dubai is seeking a Workplace Experience Ambassador to own the internal and external visitor experience across front‑of‑house and events services. You will greet and direct visitors, manage sign‑in and deliveries, respond to queries, coordinate room bookings, and support space audits with attention to detail.

You’ll work with security, janitorial teams and one-team partners to ensure personalised, memorable experiences and seamless event operations every day.

Qualifications

• Experience in reception, concierge or related field.
• Previous catering or hospitality experience is desirable.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Previous experience of working within a high profile corporate environment.
• Fluency in English and local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Be an excellent team player with the want to go above and beyond for each other.

Responsibilities

• Take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive memorable experience.
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found, and deliveries.
• Receive direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates, new hires, visitors, and the general public appropriately.
• Continual awareness of all onsite events to ensure visitor experience is personalised and optimised.
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas with great attention to detail.
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables ensuring fine detail is captured.
• Create and efficiently maintain up-to-date Outlook conference room finder and SharePoint room booking systems for the identified meeting and event spaces.
• High awareness of local area services such as shops, restaurants, hotels and transport in order to support customers.
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.
• Provide timely accurate and personalised response to meetings and events enquiries.
• Work flexibly in different settings as part of the team.
• Coordinate the daily updating of room booking displays in line with local regional processes.
• Play a key part in supporting onsite space audits and walk-the-store processes.
• Support and cover other facilities team services as required such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections and one-off or administrative tasks.
• Every day is different and in all these activities we’d encourage you to show your ingenuity.

Skills

Reception experience

Customer service

English fluency

Local language fluency

PC literacy

Team player

Attention to detail

Tools

Outlook

SharePoint

Job description

Jones Lang LaSalle in Dubai is seeking a Workplace Experience Ambassador to own the internal and external visitor experience across front‑of‑house and events services. You will greet and direct visitors, manage sign‑in and deliveries, respond to queries, coordinate room bookings, and support space audits with attention to detail.

You’ll work with security, janitorial teams and one-team partners to ensure personalised, memorable experiences and seamless event operations every day.