Lobby Ambassador

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Rotana is seeking a dynamic Front Office Lobby Ambassador in Ras Al Khaimah to warmly welcome guests and deliver efficient, courteous service at all times. You will assist with check-in, greet guests at breakfast entries, and promote hotel services and packages.

The ideal candidate holds a Diploma in Hospitality, speaks fluent English, and may have additional languages. You will be proactive, well-presented, and focused on guest satisfaction and sales opportunities.

Qualifications

• Diploma in hospitality required or preferred; strong English communication.
• Polished, professional appearance and proactive guest approach.

Responsibilities

• Welcome guests with warmth and professional service at all times.
• Assist guests at check-in using tablet registration and front desk support.
• Greet guests on the way to breakfast and at departure, ensuring satisfaction.
• Promote hotel services, restaurant reservations, and Rotana packages.
• Provide information on local services and respond to guest queries.
• Support VIP/Club Rotana and Rewards guests with personalized service.

Skills

Understanding the Job

Taking Responsibility

Customer Focus

Adaptability

Teamwork

Education

Diploma in Hospitality

Job description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as bull; Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact bull; Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station bull; Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door bull; Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk bull; Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests bull; Proactively meet arriving guests at the main entrance and once they exit their transportation bull; Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc. bull; Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries bull; Deal promptly/ efficiently and pleasantly with any queries bull; Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

Education/ Qualifications/Experiences:

You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge/Competencies:

The ideal candidate will be customer driven and an extremely proactive and lsquo;switched on ' personality with an outgoing/ charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• AdaptabilityTeamwork

• Private Health Insurance
• Paid Time Off
• Training & Development