Lobby Concierge and Guest Experience Ambassador

The Ritz-Carlton Hotel Company, L.L.C.; Ras Al Khaimah; On-site; AED 38,000 - 64,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Ras Al Khaimah is seeking a non-management Guest Services role focused on engaging hotel guests and coordinating with multiple outlets to fulfill requests and enhance the overall experience.

You will gather local knowledge, assist guests with disabilities, and ensure service standards are met. This full-time position emphasizes professionalism, strong communication, and teamwork across departments.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Engage hotel guests to enhance the service experience in the lobby area and coordinate with outlets (Restaurant & Bar, Front Desk, Business Center, Lounge).
• Respond to guest requests for special arrangements or services by arranging providers or making recommendations.
• Gather and share local area knowledge with guests about property amenities and nearby events.
• Coordinate with other departments to resolve guest calls, requests or problems.
• Follow company policies, maintain professional appearance, protect confidential information and uphold safety standards.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Ras Al Khaimah is seeking a non-management Guest Services role focused on engaging hotel guests and coordinating with multiple outlets to fulfill requests and enhance the overall experience.

You will gather local knowledge, assist guests with disabilities, and ensure service standards are met. This full-time position emphasizes professionalism, strong communication, and teamwork across departments.