Lobby Ambassador - Front Office - Jumeirah Burj Al Arab

Dubai Holding LLC; Dubai; On-site; AED 89,000 - 167,000; Full time

Benefits offered by this job

Supportive work environment

Learning & Development programs

Colleague discounts on food and hotel stays

Comprehensive healthcare

Colleague discounts on food, beverage,

and hotel stays worldwide

Job summary

A leading luxury hotel seeks a Lobby Ambassador to join the Front Office team. Responsibilities include providing guest information, handling requests, and ensuring a smooth check-in process. The ideal candidate should have 1-2 years' experience in the luxury hospitality industry and hold a Bachelor’s Degree in Hotel Management. The role offers a supportive work environment and competitive tax-free salary in AED, along with professional development opportunities and colleague discounts.

Qualifications

• Minimum of 1-2 years’ experience in a relevant role within luxury hospitality.
• Fluency in English; knowledge of an additional language is a plus.
• Bachelor’s Degree in Hotel Management or related field.

Responsibilities

• Provide information on hotel services and upsell where necessary.
• Handle the administrational duties of Guest Relations.
• Respond to guest requests and ensure satisfaction.
• Meet and escort arriving guests to the lobby.
• Share historical and cultural notes about Dubai and Jumeirah to enhance guest experiences.

Skills

Fluency in English

Additional language knowledge

Education

Bachelor’s Degree in Hotel Management or relevant field

Job description

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for a Lobby Ambassador to join the Front Office team in Jumeirah Burj Al Arab.

Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.

To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on a daily basis, updating with all any important information that will assist the Hotel Operation and improve the guest stay experience.

Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.

To meet and escort all arrival guests to the lobby, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are handed over to the FD team for the check‑in in a courteous and efficient manner without delay.

Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators/interesting facts.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-2 years’ experience in a relevant role within the international luxury hospitality industry in a similar role.
• Fluency in English, with knowledge of an additional language.
• A Bachelor’s Degree in Hotel Management or any other relevant field.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Company-provided shared accommodation
• Paid annual leave entitlement
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)