Guest Services Executive - Front Office - Jumeirah Marsa Al Arab

Jumeirah; Dubai; On-site; AED 39,000 - 67,000; Full time

Benefits offered by this job

Learning & Development

Healthcare & Life Insurance

Paid Annual Leave

Colleague Discounts

Internal Mobility

Job summary

Jumeirah Marsa Al Arab in Dubai seeks a Guest Relations professional to welcome guests, manage smooth check-in and check-out, and provide personalized service with a high level of attentiveness.

The ideal candidate will have a high school diploma (hospitality diploma/degree preferred), excellent English, and strong interpersonal and problem-solving skills to anticipate and fulfill guest needs across departments.

Qualifications

• High school diploma required; Diploma/Degree in Hospitality desirable.
• Excellent communication and interpersonal skills with guests from diverse backgrounds.
• Strong problem-solving abilities and proactive handling of guest requests.
• Passion for delivering personalized guest experiences and maintaining high service standards.
• Proficiency in English is essential; additional languages are highly desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Communication

Interpersonal Skills

Problem Solving

Guest Service

English Proficiency

Education

High School Diploma

Diploma/Degree in Hospitality

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state-of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfil guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escape complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High school diploma or secondary education required; a Diploma/Degree in Hospitality is desirable.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)