Assistant Guest Relations Manager -Front Office - Jumeirah Dar Al Masyaf

Jumeirah; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Healthcare & life insurance

Paid annual leave

Flight home country

Colleague discounts

Internal mobility

Job summary

Jumeirah Dar Al Masyaf in Dubai is seeking an Assistant Guest Relations Manager to join the Front Office team. You will greet guests, manage reservations, and coordinate with FOH/BOH to ensure exceptional service.

The ideal candidate has 3-5 years in international luxury hospitality, a Bachelor’s in Hospitality or related field, and experience working in multicultural environments. The role offers a competitive UAE salary, benefits, and opportunities for career growth.

Qualifications

• The candidate has strong guest service and interpersonal skills in luxury settings.
• Experience working in diverse, multicultural teams across international properties.
• Knowledge of hotel or restaurant operations and guest relations standards.

Responsibilities

• Present a professional and welcoming demeanor to arriving guests and seat guests efficiently.
• Handle guest complaints calmly, gather information, and relay issues to management.
• Manage reservations to maximize covers and ensure smooth restaurant operations.
• Coordinate function bookings with FOH and BOH teams for seamless events.
• Promote responsible alcohol service while complying with local licensing laws.
• Collaborate with Rooms Division to identify guests needing special attention and cross-sell F&B.

Skills

Customer service

Hospitality experience

Multicultural environment

Education

Bachelor’s Degree in Hospitality Management

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

An opportunity has arisen for a Assistant Guest Relations Manager to join Front Office in Jumeirah Dar Al Masyaf.

The main duties and responsibilities of this role:

• Present a professional and welcoming demeanor to arriving customers, efficiently allocate and seat guests, and ensure a full understanding of the sequence of service standards.
• Manage customer complaints and feedback calmly and professionally, gather all relevant information, and communicate issues to management.
• Manage the booking system to optimize reservations, maximize covers, and ensure efficient operation of the restaurant
• Handle function bookings, liaise with Front of House (FOH) and Back of House (BOH) teams and clients to ensure seamless and well-planned events.
• Understand and comply with local licensing laws, promote responsible alcohol service, and make simple decisions to positively impact work and customer experience
• Work closely with the Rooms Division Guest Relations Manager and Concierge to ensure seamless guest experiences, identify guests requiring special attention, and cross-sell F&B outlets to enhance guest experiences and generate new business.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of experience within the international luxury hospitality industry, ideally in a similar role.
• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field
• Experience working in a multi-cultural environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)