Duty Manager -Front Office

Jumeirah; Dubai; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Healthcare and life insurance

Colleague discounts on hotel stays

Paid annual leave

Internal mobility opportunities

Learning & Development programmes

Job summary

Jumeirah Beach Hotel is seeking a Duty Manager - Front Office to join our luxury team in Dubai. This role oversees Front Office operations, room inspections, and guest service delivery while coordinating with other departments to maintain exceptional standards.

The ideal candidate will have 3–5 years in Guest Services/Front Office within luxury hospitality, with proven leadership, coaching, and relationship-building abilities to create memorable guest experiences.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 35 years of experience in Guest Services/Public Relations/Front Office in luxury hospitality.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong communication and interpersonal skills for stakeholder relations.
• Excellent guest engagement and service-excellence mindset.

Responsibilities

• Supervise Front Office operations in line with service standards and property strategy.
• Conduct room inspections to assess availability and standards compliance.
• Coordinate activities within designated areas to improve teamwork and service delivery.
• Attend daily briefings and meetings to disseminate information and align the team.
• Manage bookings and overbooking situations; resolve guest issues promptly.
• Oversee team performance, drive standards, and ensure adherence to policies and procedures.

Skills

Leadership

Communication skills

Guest engagement

Relationship management

Coaching & development

Education

Bachelors degree in hospitality management or related field

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterized by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Duty Manager -Front Office tojoinin Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Address guest complaints, coordinate corrective actions, report incidents, and take immediate actions to resolve emergencies, ensuring continuity of guest services and compliance with health, safety, and environmental procedures. Additionally, manage team performance and adherence to company standards, policies, and procedures, and fulfill any other duties as requested by management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in hospitality management, Business Administration, or related field.
• 3 - 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry
• Proven ability to lead, coach, and develop high-performing teams while fostering a culture of service excellence.
• Strong communication and interpersonal skills, with the ability to build effective relationships across multiple stakeholders.
• Excellent guest engagement and relationship management skills with a passion for delivering exceptional guest experiences.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED).