Guest Service Executive - Front Office - Jumeirah Mina Al Salam

Jumeirah; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Colleague discounts on F&B and stays

Healthcare and life insurance

Paid annual leave

Internal mobility

Job summary

Jumeirah invites a guest-focused hospitality professional to join the Madinat Jumeirah team in Dubai. In this role you welcome guests, manage check-in and check-out, and coordinate with Housekeeping, Concierge and F&B to deliver seamless experiences across our four distinctive hotels.

You will respond to guest requests with a personalized touch, resolve issues promptly, and upsell hotel services while maintaining the highest standards of service and English communication.

Qualifications

• Minimum 1 year of guest-facing experience in luxury hospitality.
• Excellent communication and interpersonal skills to build rapport with guests.
• Strong problem-solving abilities and a proactive approach to guest requests.
• Passion for delivering personalized experiences and maintaining high service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Guest-facing experience

Interpersonal skills

Problem solving

Proactive service

English proficiency

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometres stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.

About the Job

The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)