Lobby Ambassador

Erbil Rotana; Ras Al Khaimah; On-site; AED 42,000 - 84,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Erbil Rotana in Ras Al Khaimah is seeking dynamic Front Office professionals to advance their careers. You will offer consistently professional, friendly, and engaging service, be available for guests, and actively represent our hospitality standards.

The ideal candidate has a hospitality diploma and hotel Front Office experience, excellent English, and may benefit from additional language skills. Join us to welcome guests, handle registrations, and explore service opportunities while

Qualifications

• Diploma or degree in hospitality preferred.
• Experience in Front Office within a hotel.
• Excellent English language skills (spoken and written).
• Multilingual abilities are an advantage.

Responsibilities

• Provide consistently professional, friendly and engaging service to guests.
• Be a contact point for guests and assist at all times.
• Represent hotel standards and interact with guests at the coffee and dates station / main entrance.
• Assist with check-in processes using Front Desk tools.
• Identify revenue opportunities such as restaurant reservations and sales leads.
• Maintain up-to-date knowledge of hotel services and local information to answer guest queries.

Skills

Customer service mindset

Communication skills

Multilingual ability

Education

Diploma in Hospitality

Job description

Job Description:

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.

• Offer consistently professional/ friendly/ warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk
• Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly/ efficiently and pleasantly with any queries
• Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

Education/ Qualifications/Experiences:

You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge/ Competencies:

The ideal candidate will be customer driven and an extremely proactive and lsquo;switched on personality with an outgoing/ charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• AdaptabilityTeamwork

• Private Health Insurance
• Paid Time Off
• Training & Development