Waiter / Waitress - Club Rotana

Rotana Hotels; Dubai; On-site; AED 28,000 - 50,000; Full time

Job summary

Rotana is seeking a dynamic Waiter/Waitress to deliver exceptional service in a high-volume restaurant setting in Dubai. You will greet guests, seat them, and ensure a memorable dining experience by maintaining high standards of service and hospitality.

A diploma or degree in hospitality, or vocational training in food and beverages, is preferred, with strong English communication and guest service skills. Your role includes upselling techniques, maintaining hygiene standards, and working

Qualifications

• Diploma or degree in hospitality or vocational training in food & beverage.
• Good command of English and guest service/interpersonal skills are essential.

Responsibilities

• Provide professional service to guests according to hotel standards.
• Greet and seat guests, serving them in a discreet and personalized way.
• Acquire in-depth knowledge of the menu to assist guests.

Skills

English proficiency

Guest service

Interpersonal skills

Education

Diploma / degree in hospitality or vocational training in F&B

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals whowant to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests,ensuring their restaurant visit will become a memorable dining experience whereby your rolewill include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard ofperformance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in orderto assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep ofall service equipment
• Responsible for all service preparations before, during and after the service (mis-en-placeand mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food &beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A goodcommand of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job