Waiter/Waitress - Club Rotana

Rotana Hotels; Abu Dhabi; On-site; AED 42,000 - 72,000; Full time

Job summary

Rotana is seeking a proactive Waiter/Waitress for its Club Rotana lounge in Abu Dhabi. You will deliver professional dining service, greet and seat guests, present menu recommendations, and maintain high standards of cleanliness and presentation in a fast-paced environment.

The ideal candidate has a hospitality background, English proficiency, and a genuine passion for guest satisfaction, with a calm, detail-oriented approach under pressure.

Qualifications

• Diploma or vocational training in hospitality/F&B required.
• Strong English communication and guest service skills.
• Positive attitude, pleasant demeanor, a true passion for people.

Responsibilities

• Greet, seat and serve guests in a professional, discreet manner.
• Provide product knowledge and advice on menu items.
• Ensure hygiene and cleanliness in the Club Lounge and service areas.
• Maintain mise en place and assist during all service phases.
• Use up-selling techniques to enhance guest experience and revenue.

Job description

We are currently looking for dynamic/ and self motivated Food Beverage professionals who want to move their careers forward. As a Waiter Waitress you are responsible to provide professional service to our Club Rotana guests/ ensuring their Club Rotana visit will become a memorable dining experience whereby your role will include key responsibilities such as

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel bull;
• Greet and seat customers and serve them in a professional/ discreet and personalized way bull;
• Acquire in depth knowledge of the food and beverage menu of the assigned Club Rotana in order to assist and provide advice to guests bull;
• Consistently monitor quality of food beverage being served bull;
• Practice good customer relations and attend to customer complaints queries satisfactorily bull;
• Responsible for maintaining hygiene and cleanliness standards in the Club Lounge and upkeep of all service equipment bull;
• Responsible for all service preparations before/ during and after the service (mis en place and mis en scene) bull;
• Ensure minimum wastage/ breakage and spoilage bull;
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education/ Qualifications Experiences You should ideally have a diploma degree in hospitality or a vocational training in food beverage with previous experiences as a Waiter Waitress in a Club Lounge. A good command of English and additional skills/ like guest service and interpersonal are essentials. Knowledge Competencies. The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude.

You will thrive working in a busy environment and stay calm under pressure/ have attention to details and should possess following competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job