Reservations Agent

Erbil Rotana; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a passionate Reservations Agent to deliver outstanding guest service, manage reservations by phone, letter or fax, input details into the system, and maintain accurate room status.

You should hold a hospitality diploma, be computer literate with excellent English, and show a proactive, customer‑focused attitude with good teamwork and the ability to upsell when opportunities arise.

Prior experience in hotel reservations and familiarity with rate structures are assets.

Qualifications

• Candidate has a hospitality diploma and experience in hotel reservations.
• Excellent communication in English, both written and spoken.
• Computer literacy with ability to manage reservations and inquiries.

Responsibilities

• Process and confirm guest room reservations by phone, letter, or fax.
• Input reservations into the computer and maintain records and respond to inquiries/ complaints.
• Stay up to date with promotions and process rates, confirmations, and facilities.
• Know product offerings, understand rate structures, and apply rate management.
• Maintain filing system for correspondence and collate reports for supervisor.
• Promote good public relations and maximize business opportunities.
• Maintain accurate room status and input information from fax/emails.
• Organize visa requests for hotel guests and upsell when possible.

Skills

Customer service

Communication skills

Hospitality diploma

Computer literacy

Education

Diploma in Hospitality

Tools

Reservation system

Job description

Job Description:

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• - Process and confirm guest room reservations made by clients on the phone/ letter or fax
• - Input all reservations into the computer/ recording all pertinent information and attend to inquiries/ complaints and requests regarding reservations
• - Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations/ rates/ confirmations/ hotel facilities/ etc.
• - Show complete product knowledge/ understand rate structure and apply rate management.
• - Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• - Promote and maintain good public relations and endeavors to maximize business.
• - Maintain an accurate room status at all times.
• - Ensure all incoming calls are answered as per the Rotana standards/ information received by fax is inputted and check constantly the incoming e mails.
• - Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified

Education/ Qualifications

You should have a diploma degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills/ written and oral proficiency in English/ while additional language skills are an asset.

Knowledge and Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous/ dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Requirements: