Lobby Ambassador

Rotana; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a dynamic Lobby Ambassador to warmly welcome guests and provide courteous, efficient service at all times. You will greet guests, assist with queue management, promote restaurant reservations, and support the Front Desk team with smooth check-ins.

The ideal candidate will have a hospitality diploma, excellent English, and a proactive, guest-focused attitude. Multilingual skills are an advantage, contributing to a polished Rotana guest experience.

Qualifications

• Polished, professional guest handling and service mindset.
• Excellent command of English (spoken and written).
• Additional language skills are a plus.

Responsibilities

• Welcome guests at the main entrance and assist with check-in queues.
• Promote Rotana services, offers and dining reservations to guests.
• Provide accurate information on hotel facilities and local services.
• Register guests using the front desk tools and direct them efficiently.
• Attend to VIP and Rotana Rewards guests with personalized service.

Skills

Customer service

English proficiency

Multilingual

Education

Diploma in hospitality

Job description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk
• Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly/ efficiently and pleasantly with any queries
• Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

Experiences

• You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel.
• You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written.
• Multiple language ability is considered as additional advantage.

Knowledge

The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character.

You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork