Lobby Ambassador

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, assisting with inquiries, and ensuring service standards are upheld. The ideal candidate has previous guest service experience, strong communication skills, and the ability to work well in a fast-paced team environment. Opportunities for career growth within the company are available.

Benefits

Employee benefit card for discounts

Learning programs

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Previous guest service experience required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.

Responsibilities

• Offer professional, friendly, and engaging service.
• Assist guests regarding hotel facilities and promotions.
• Follow department policies, procedures, and service standards.

Skills

Guest service experience

Professional presentation

Guest services skills

Verbal communication

Interpersonal abilities

Problem-solving

Ability to work under pressure

Teamwork

Attention to guest needs

Multilingual (German, French, Spanish, Albanian, Greek, English, Romanian)

Job description

Job Description

• Consistently offer professional, friendly and engaging service
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Preferably a German, French, Spanish, Albanian, Greek, Native English, and Romanian speaker

Benefits

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21