Lease & Service Coordinator — Car Rental Fleet

Thrifty Car Rental; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Thrifty Car Rental is seeking a Lease Coordinator for Personal Lease in Dubai to manage the vehicle lifecycle—from bookings to off-hire. You will coordinate maintenance, repairs, accidents, and replacement vehicles, ensuring timely service and accurate charges while collaborating with workshops, captains, and the call center.

The role requires 2–3 years in lease/fleet coordination, strong knowledge of service and accident processes, and excellent client handling.

Qualifications

• Bachelor's degree or diploma in Business Administration, Automotive, or related field.
• 2 to 3 years of experience in lease, rental, or fleet coordination or vehicle maintenance coordination, preferably in the UAE automotive industry.
• Strong knowledge of vehicle service, repair, and accident handling processes, including Police Report requirements.
• Proficiency in fleet or lease management systems and MS Office.
• Good communication, negotiation, and client-handling skills, with the ability to stay calm and professional under pressure.
• Strong follow-up, coordination, and time-management skills, with attention to detail and the ability to prioritize emergencies.
• Valid UAE driving license (preferred).

Responsibilities

• Serve as main point of contact for Personal Lease clients throughout the vehicle lifecycle.
• Coordinate maintenance, repairs, accidents, and replacements to ensure uninterrupted mobility.
• Collaborate with Service Coordinators, workshops, and call center; ensure charges are posted promptly.
• Review bookings, segregate cases, and ensure bookings are opened through the system.
• Arrange replacements and mobile service where appropriate; coordinate with service team.
• Respond immediately to emergencies with nearest suitable support and replacement vehicles.
• Verify Police Reports and manage replacements within 30-day validity for accidents.
• Ensure pre-delivery checks and timely LCR delivery; communicate charges for delays.
• Coach captains on professional conduct and escalate disputes when needed.
• Manage off-hire processes, QSR, and charge estimates; post charges within 4–5 days.

Skills

Lease/fleet coordination

Vehicle maintenance coordination

Communication & client handling

Follow-up & time management

Police report knowledge awareness

MS Office proficiency

UAE driving license (preferred)

Education

Bachelor's degree or diploma in Business Administration or Automotive

Tools

MS Office

Job description

Thrifty Car Rental is seeking a Lease Coordinator for Personal Lease in Dubai to manage the vehicle lifecycle—from bookings to off-hire. You will coordinate maintenance, repairs, accidents, and replacement vehicles, ensuring timely service and accurate charges while collaborating with workshops, captains, and the call center.

The role requires 2–3 years in lease/fleet coordination, strong knowledge of service and accident processes, and excellent client handling.