Lease Coordinator (Car Rental)

Thrifty Car Rental; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Thrifty Car Rental is seeking a Lease Coordinator for Personal Lease in Dubai to manage the vehicle lifecycle—from bookings to off-hire. You will coordinate maintenance, repairs, accidents, and replacement vehicles, ensuring timely service and accurate charges while collaborating with workshops, captains, and the call center.

The role requires 2–3 years in lease/fleet coordination, strong knowledge of service and accident processes, and excellent client handling.

Qualifications

• Bachelor's degree or diploma in Business Administration, Automotive, or related field.
• 2 to 3 years of experience in lease, rental, or fleet coordination or vehicle maintenance coordination, preferably in the UAE automotive industry.
• Strong knowledge of vehicle service, repair, and accident handling processes, including Police Report requirements.
• Proficiency in fleet or lease management systems and MS Office.
• Good communication, negotiation, and client-handling skills, with the ability to stay calm and professional under pressure.
• Strong follow-up, coordination, and time-management skills, with attention to detail and the ability to prioritize emergencies.
• Valid UAE driving license (preferred).

Responsibilities

• Serve as main point of contact for Personal Lease clients throughout the vehicle lifecycle.
• Coordinate maintenance, repairs, accidents, and replacements to ensure uninterrupted mobility.
• Collaborate with Service Coordinators, workshops, and call center; ensure charges are posted promptly.
• Review bookings, segregate cases, and ensure bookings are opened through the system.
• Arrange replacements and mobile service where appropriate; coordinate with service team.
• Respond immediately to emergencies with nearest suitable support and replacement vehicles.
• Verify Police Reports and manage replacements within 30-day validity for accidents.
• Ensure pre-delivery checks and timely LCR delivery; communicate charges for delays.
• Coach captains on professional conduct and escalate disputes when needed.
• Manage off-hire processes, QSR, and charge estimates; post charges within 4–5 days.

Skills

Lease/fleet coordination

Vehicle maintenance coordination

Communication & client handling

Follow-up & time management

Police report knowledge awareness

MS Office proficiency

UAE driving license (preferred)

Education

Bachelor's degree or diploma in Business Administration or Automotive

Tools

MS Office

Job description

Role Overview:

The Lease Coordinator for Personal Lease is the main point of contact for Thrifty's Personal Lease clients throughout the vehicle lifecycle. The role covers maintenance, repairs, accidents, breakdowns, replacement vehicles, and off-hire, for clients to get timely, professional, and uninterrupted mobility. The coordinator works closely with the Service Coordinators, workshops, recovery vendors, captains, and the call center, and ensures charges are accurately and promptly posted.

Key Responsibilities:

Booking and Replacement Management

• Review the Mile Power service booking manifest daily and segregate bookings into Service, Repair, and Accident cases.

• Ensure all bookings are opened through the system only and keep Mile Power updated with client requirements.

• Follow up with the Service Coordinator for priority release where like-for-like replacement was not provided.

Scheduled Service and Repairs

• Identify vehicles requiring agency service (BBR and premium models) and arrange replacements in coordination with the Service Coordinator.

• Confirm the full service or repair requirement with the client and arrange mobile service for minor work, including for free zone clients.

• Arrange QSR or empanelled workshop visits for clients who prefer a workshop.

Breakdown and Emergency Support

• Respond immediately to emergency bookings and arrange the nearest suitable support, including a replacement vehicle where needed.

• Arrange recovery for critical faults and offer practical options to clients at far-off locations.

Accident Case Management

• Verify the Police Report (PR) and complete replacements within its 30-day validity.

• Arrange recovery and replacement for drivable and non-drivable vehicles, with accident vehicles directed to DIP.

• Support clients in obtaining PR through the PRO.

Vehicle Delivery and LCR

• Ensure captains complete pre-delivery vehicle checks before every replacement or LCR delivery.

• Ensure LCRs are delivered within one working day and escalates delays beyond two days to the Lease Supervisor or HOD.

• Notify clients in writing of additional rental charges for client-caused delays.

Off-Hire and QSR

• Give clients 2 to 3 days' notice for off-hire collection, and ensure branding cancellation permits and signed damage acknowledgements are obtained.

• Share charge estimates with clients before vehicles are handed over for sale.

• Open QSR job cards in Mile Power and ensure same-day release.

Charges Posting

• Share estimates for chargeable repairs, follow up on approvals within 2 working days, and escalated to Sales if unconfirmed.

• Post all repair and off-hire charges within 4 to 5 days of the estimate.

Client Service and Professional Conduct

• Deliver courteous, professional service, elevate disputes to the supervisor or line manager, and coach captains on the same standards.

• Follow company policies and maintain a professional appearance.

Desired Candidate Profile

Skills and Qualifications:

• Bachelor's degree or diploma in Business Administration, Automotive, or a related field (preferred).

• 2 to 3 years of experience in lease, rental, or fleet coordination or vehicle maintenance coordination, preferably in the UAE automotive industry.

• Strong knowledge of vehicle service, repair, and accident handling processes, including Police Report requirements.

• Proficiency in fleet or lease management systems and MS Office.

• Good communication, negotiation, and client-handling skills, with the ability to stay calm and professional under pressure.

• Strong follow-up, coordination, and time-management skills, with attention to detail and the ability to prioritize emergencies.

• Valid UAE driving license (preferred).