Lead Waiter – Luxury Italian Dining (MO Benefits)

Mandarin Oriental Hotel Group; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health benefits for all colleagues

Duty meals and staff transportation

Job summary

Mandarin Oriental Downtown Dubai is seeking a Head Waiter/ess to run a restaurant section and deliver timely, attentive service in a luxury setting. You will be responsible for guest satisfaction from arrival to departure and will report to the Restaurant Manager.

Ideal candidates have 2+ years in senior waiter roles, fluent English, and knowledge of POS and cashiering. Arabic language skills and MS Office are advantageous. This is a high-end luxury hotel environment in Dubai.

Qualifications

• High school education preferred; a degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years of experience as a Senior Waiter/Chef de Rang, preferably in luxury hotels or high-volume restaurants with exceptional service standards.
• Strong ability to understand guest needs and consistently deliver outstanding customer service.
• Knowledge of restaurant operations, including service procedures, POS systems, cashiering processes, and managing multiple tasks in a fast-paced environment.
• Ability to work long hours while maintaining a strong focus on operational excellence and service quality.
• Fluent in spoken and written English; additional language skills, particularly Arabic, along with basic MS Office proficiency, are advantageous.

Responsibilities

• Manage a designated restaurant station delivering efficient friendly and attentive service while ensuring guest satisfaction from arrival to departure
• Maintain thorough knowledge of the restaurant's food and beverage offerings, communicate them confidently to guests and promote products through effective upselling
• Complete all mise en place, cleaning, stocking and side duties ensuring equipment, utensils and service areas are maintained to hotel standards
• Accurately process orders, billing, cashiering activities, gift cards and other payment methods using the POS system and established hotel procedures
• Support operational excellence by coordinating with supervisors, managers, kitchen teams and colleagues while communicating guest preferences, allergies and special requests
• Create memorable guest experiences through proactive service, strong teamwork, a positive attitude, attention to guest needs and adherence to MOHG service standards and quality expectations

Skills

Guest service

Upselling

Communication

Teamwork

English fluency

Arabic language

Education

High school education

Hospitality degree/diploma

Tools

POS systems

Cashiering processes

MS Office

Job description

Mandarin Oriental Downtown Dubai is seeking a Head Waiter/ess to run a restaurant section and deliver timely, attentive service in a luxury setting. You will be responsible for guest satisfaction from arrival to departure and will report to the Restaurant Manager.

Ideal candidates have 2+ years in senior waiter roles, fluent English, and knowledge of POS and cashiering. Arabic language skills and MS Office are advantageous. This is a high-end luxury hotel environment in Dubai.