In-Room Dining Waiter/ess — Luxury Dubai Hotel

Mandarin Oriental Hotel Group; Dubai; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Healthcare benefits

Learning & development programs

MOstay program

Job summary

Mandarin Oriental Downtown Dubai is seeking a Waiter/ess for the In-Room Dining team, delivering exceptional in-room dining experiences and personalized service to guests in their rooms. You will take orders, coordinate with the kitchen and service staff, and ensure every detail meets MOHG standards.

The role requires professional communication in English and flexibility to work varied shifts in a luxury, high-volume environment.

Qualifications

• Proven customer service skills and strong communication.
• Knowledge of dining service standards and POS familiarity is a plus.
• Ability to work in a luxury hotel environment and handle high-volume service during peak hours.

Responsibilities

• Maintain in-room dining knowledge of menu items, ingredients, and preparation methods.
• Take and process orders, serve food and beverages, ensure timely delivery to guests’ rooms.
• Address dietary requests and guest preferences with professional communication to kitchen and service staff.
• Upsell services and products to enhance guest experience and revenue.
• Operate POS system for order processing and billing; ensure proper setup and clearing of tables in-room where applicable.

Skills

English proficiency

Customer service

Teamwork

Education

High School diploma

Job description

Mandarin Oriental Downtown Dubai is seeking a Waiter/ess for the In-Room Dining team, delivering exceptional in-room dining experiences and personalized service to guests in their rooms. You will take orders, coordinate with the kitchen and service staff, and ensure every detail meets MOHG standards.

The role requires professional communication in English and flexibility to work varied shifts in a luxury, high-volume environment.