Head Waiter - Luxury Italian Dining, Dubai

Mandarin Oriental Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

MOstay programme

Health benefits

Duty meals

Duty transportation

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Head Waiter/ess for its Italian Restaurant. You will run a restaurant station, deliver timely food and beverage service, and ensure guest delight under the Restaurant Manager's supervision.

Role emphasizes knowledge of offerings, upselling, and maintaining MOHG standards. The ideal candidate has luxury-hotel experience, can work long hours, and speaks fluent English (Arabic advantageous).

Qualifications

• High school education preferred; a degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years of experience as a Senior Waiter/Chef de Rang, preferably in luxury hotels or high-volume restaurants with exceptional service standards.
• Strong ability to understand guest needs and consistently deliver outstanding customer service.
• Knowledge of restaurant operations, including service procedures, POS systems, cashiering processes, and managing multiple tasks in a fast-paced environment.
• Ability to work long hours while maintaining a strong focus on operational excellence and service quality.
• Fluent in spoken and written English; additional language skills, particularly Arabic, along with basic MS Office proficiency, are advantageous.

Responsibilities

• Manage a designated restaurant station, delivering efficient, friendly, and attentive service while ensuring guest satisfaction from arrival to departure.
• Maintain thorough knowledge of the restaurant’s food and beverage offerings, communicate them confidently to guests, and promote products through effective upselling.
• Complete all mise en place, cleaning, stocking, and side duties, ensuring equipment, utensils, and service areas are maintained to hotel standards.
• Accurately process orders, billing, cashiering activities, gift cards, and other payment methods using the POS system and established hotel procedures.
• Support operational excellence by coordinating with supervisors, managers, kitchen teams, and colleagues, while communicating guest preferences, allergies, and special requests.
• Create memorable guest experiences through proactive service, strong teamwork, a positive attitude, attention to guest needs, and adherence to MOHG service standards and quality expectations.

Skills

Customer service

Upselling

Teamwork

Guest relations

Education

High school diploma

Hospitality degree/diploma

Tools

POS system

MS Office

Job description

Mandarin Oriental Downtown, Dubai is seeking a Head Waiter/ess for its Italian Restaurant. You will run a restaurant station, deliver timely food and beverage service, and ensure guest delight under the Restaurant Manager's supervision.

Role emphasizes knowledge of offerings, upselling, and maintaining MOHG standards. The ideal candidate has luxury-hotel experience, can work long hours, and speaks fluent English (Arabic advantageous).