In-Room Dining Waiter — Luxury Dubai Hotel

Mandarin Oriental Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Healthcare & Wellness

Colleague Transportation & Meals

Competitive salary & benefits

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess to join our In Room Dining team, delivering exceptional service to guests in their rooms and ensuring a memorable dining experience.

You will take and relay orders, coordinate with kitchen and bar staff, handle dietary requests, and upsell services in line with MOHG standards.

The role offers the chance to work in a luxury hotel on Sheikh Zayed Road with a focus on guest comfort, teamwork, and continuous development.

Qualifications

• Minimum 2 years’ experience as waiter/waitress in a high-volume or luxury setting.
• Strong verbal and written communication in English; Arabic a plus.
• Knowledge of POS and cashiering procedures.

Responsibilities

• Maintain in-depth knowledge of the In-Room Dining menu and assist guests with selections.
• Take accurate orders and relay to kitchen/bar; ensure timely delivery per guest specs.
• Address dietary needs and special requests with professionalism.
• Deliver attentive, personalized in-room service and upsell where appropriate.
• Operate the POS system for orders and billing following hotel policies.
• Create WOW moments to ensure guest satisfaction from arrival to departure.

Skills

English proficiency

Guest service

Communication skills

Upselling

Education

High School qualification

Hospitality degree (advantageous)

Tools

POS system

Cashiering procedures

Job description

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess to join our In Room Dining team, delivering exceptional service to guests in their rooms and ensuring a memorable dining experience.

You will take and relay orders, coordinate with kitchen and bar staff, handle dietary requests, and upsell services in line with MOHG standards.

The role offers the chance to work in a luxury hotel on Sheikh Zayed Road with a focus on guest comfort, teamwork, and continuous development.