Lead Channel Team

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 280,000 - 560,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking a Channel Team Lead – Hub Delivery to oversee a team of ADEs, onboarding local retail partners and driving activation within Amazon's Hub Delivery program.

You will coach, monitor KPIs, and collaborate with Operations and Last Mile to resolve issues while upholding delivery standards. A background in data analysis, planning, and process improvement is required; a Bachelor's degree is preferred.

Qualifications

• Experience in data analysis is required.
• Experience with planning, performance metrics, and process improvement is required.

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
• Provide hands-on coaching in prospecting, onboarding, and performance management
• Foster a culture of accountability, commitment, and field excellence
• Monitor team KPIs across operations, activation, and delivery quality
• Identify systemic issues within territories and implement corrective action plans
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
• Provide consolidated field insights to improve program design, partner experience, and scalability

Skills

Data analysis experience

Planning and performance metrics

Education

Bachelor's degree

Job description

Description

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
• Provide hands-on coaching in prospecting, onboarding, and performance management
• Foster a culture of accountability, commitment, and field excellence
• Monitor team KPIs across operations, activation, and delivery quality
• Identify systemic issues within territories and implement corrective action plans
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
• Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• Experience in data analysis
• Experience with planning, performance metrics, and process improvement

Preferred Qualifications

• Experience in operations management
• Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Q-Express Documents Transport

Job ID: A10490057