Lead Automotive Aftersales Reception Supervisor UAE

Al-Futtaim; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Al-Futtaim is seeking an experienced Reception Supervisor for its automotive aftersales wing in the UAE. You will oversee the workshop reception, drive a top-tier customer experience, and lead a customer-facing team to deliver professional, efficient service throughout the aftersales journey.

The role focuses on high standards of service, accurate job card handling, pre-bookings, and timely invoicing while maintaining customer satisfaction in a fast-paced environment.

Qualifications

• Strong customer service and customer relationship management skills.
• Excellent verbal communication and active listening skills.
• Strong administration and presentation skills.
• Ability to supervise and support a customer-facing team effectively.
• Strong planning, organisation, and follow-up skills.
• Analytical and problem-solving capabilities.
• Ability to work effectively in a fast-paced automotive aftersales environment.
• Strong teamwork, integrity, and a results-oriented mindset.

Responsibilities

• Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction.
• Deliver a consistently high standard of customer service to support customer retention and business development.
• Coordinate vehicle service pre-bookings to support effective workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct job execution.
• Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection.
• Communicate effectively with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

Skills

Customer service

Verbal communication

Administration

Team supervision

Planning & organisation

Analytical thinking

Problem solving

Teamwork & integrity

Education

Diploma/degree in Automobile or Mechanical Engineering

Job description

Al-Futtaim is seeking an experienced Reception Supervisor for its automotive aftersales wing in the UAE. You will oversee the workshop reception, drive a top-tier customer experience, and lead a customer-facing team to deliver professional, efficient service throughout the aftersales journey.

The role focuses on high standards of service, accurate job card handling, pre-bookings, and timely invoicing while maintaining customer satisfaction in a fast-paced environment.