Senior Automotive Aftersales Reception Lead

AlFuttaim; Dubai; On-site; AED 112,000 - 179,000; Full time

Job summary

Al-Futtaim in Dubai is seeking an experienced Reception Supervisor to oversee customer service operations, workshop coordination, and aftersales performance in a busy, automotive environment.

The role focuses on optimizing workshop labor and resources, supervising Service Advisors and aftersales executives, and ensuring service quality, safety and customer satisfaction while coordinating with workshop and parts teams.

Qualifications

• Diploma or degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Minimum 4 years of experience as a Reception Supervisor or Reception Manager in the automotive sector.
• Valid UAE driving license.
• Experience leading a team of 10-15 in an automotive aftersales environment.
• Strong technical knowledge of vehicle diagnosis and repair.

Responsibilities

• Supervise Service Advisors and aftersales executives to ensure professional, customer-focused service delivery.
• Promote customer service values and maintain high standards of customer satisfaction throughout the aftersales process.
• Monitor service activities to ensure customer requirements are addressed efficiently and professionally.
• Review customer feedback following service completion and coordinate appropriate follow-up actions.
• Monitor MHE uptime and downtime to identify service performance issues.
• Support resolution of customer concerns through effective communication with relevant departments.
• Encourage consistent customer service standards across the aftersales team.
• Organize staffing and workshop resources to manage peak periods and high volumes of service requests.

Skills

English communication

Leadership

Analytical thinking

Organizational skills

Team management

SAP

Microsoft Office

Education

Mechanical/Automotive Engineering degree or diploma

Tools

SAP

Microsoft Office

Job description

Al-Futtaim in Dubai is seeking an experienced Reception Supervisor to oversee customer service operations, workshop coordination, and aftersales performance in a busy, automotive environment.

The role focuses on optimizing workshop labor and resources, supervising Service Advisors and aftersales executives, and ensuring service quality, safety and customer satisfaction while coordinating with workshop and parts teams.