Automotive Aftersales Reception Lead

Al-Futtaim; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Al-Futtaim in the UAE is seeking an experienced Reception Supervisor for automotive aftersales. You will oversee workshop reception, lead customer-facing activities, and ensure a professional, efficient service throughout the aftersales journey.

You will manage pre-bookings, invoicing, and customer communications, guiding a reception team to deliver five-star service in a fast-paced environment.

Qualifications

• Diploma/degree in Automotive or Mechanical Engineering.
• 3–5 years of experience in the automotive industry or a similar role.
• Previous experience in automotive service reception or aftersales operations.
• Strong understanding of customer service and workshop reception processes.
• Ability to communicate clearly with customers and team members.
• Strong administrative, planning and organisational capabilities.
• Customer-focused approach with ability to follow through on commitments and achieve results.

Responsibilities

• Oversee the daily operation of the workshop reception to maintain efficiency and customer satisfaction.
• Deliver consistently high standard of customer service to support retention and business development.
• Coordinate vehicle service pre-bookings to support workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct execution.
• Coordinate invoicing upon job completion to enable timely delivery and payment collection.
• Communicate with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

Skills

Customer service

Verbal communication

Administration

Supervision

Planning

Problem solving

Automotive aftersales

Teamwork

Education

Automotive/Mechanical engineering qualification

Job description

Al-Futtaim in the UAE is seeking an experienced Reception Supervisor for automotive aftersales. You will oversee workshop reception, lead customer-facing activities, and ensure a professional, efficient service throughout the aftersales journey.

You will manage pre-bookings, invoicing, and customer communications, guiding a reception team to deliver five-star service in a fast-paced environment.