Automotive Aftersales Reception Supervisor

Al-Futtaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim is seeking an experienced Reception Supervisor across the UAE automotive aftersales network. You will oversee the daily workshop reception, lead front-desk activities, and ensure customers receive professional, efficient service throughout their aftersales journey.

The role requires 3–5 years in automotive aftersales, diploma in engineering, and strong customer service, communication, and administrative skills.

Qualifications

• Diploma or degree in Automobile/Mechanical Engineering.
• 3–5 years in automotive industry or similar role.
• Experience in automotive service reception or aftersales operations.
• Strong understanding of customer service and workshop reception processes.
• Clear communication with customers and team members.
• Strong administrative, planning, and organisational capabilities.

Responsibilities

• Oversee daily operation of workshop reception to maintain high efficiency and customer satisfaction.
• Deliver high standard of customer service to support retention and business development.
• Coordinate vehicle service pre-bookings to support workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct job execution.
• Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection.
• Communicate effectively with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

Skills

Customer service

Verbal communication

Administration

Team supervision

Planning & organisation

Analytical thinking

Automotive aftersales

Teamwork

Education

Diploma/degree in Automobile or Mechanical Engineering

Job description

Al-Futtaim is seeking an experienced Reception Supervisor across the UAE automotive aftersales network. You will oversee the daily workshop reception, lead front-desk activities, and ensure customers receive professional, efficient service throughout their aftersales journey.

The role requires 3–5 years in automotive aftersales, diploma in engineering, and strong customer service, communication, and administrative skills.