Auto Service Reception Supervisor

Robinson & Co (Singapore) Pte Ltd

Dubai

On-site

AED 100,000 - 134,000

Full time

9 hours ago

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Job summary

Al-Futtaim Automotive is seeking an experienced Reception Supervisor to lead the daily operations of the automotive service reception at the DIP Aftersales Service Centre in Dubai. You will ensure a smooth customer journey, accurate job-card management, and adherence to OEM and company standards while guiding a small team of receptionists and service advisors.

The role requires a engineering-related degree, 5-7 years in automotive customer service with supervisory experience, and strong

Qualifications

Bachelor's Degree or Diploma in Engineering.
5-7 years of automotive customer service or reception experience, including at least two years in a supervisory role.
Strong knowledge of aftersales reception operations and customer-service processes.
Experience using a dealer management system such as SAP or an equivalent platform.
Demonstrated leadership, coaching and team-motivation skills.
Excellent communication, customer service, problem-solving and conflict-resolution abilities.
Commitment to Health, Safety, Security and Environment compliance and quality assurance.
Fluency in English; Arabic, Urdu or Hindi would be an advantage.

Responsibilities

Lead, coordinate and allocate work across the service reception team to maintain professional and efficient customer handling.
Ensure job cards are created, communicated and closed accurately and on time.
Monitor customer updates, complaint handling and escalations to improve satisfaction and resolution rates.
Oversee warranty and parts-request processes at reception in line with OEM and company requirements.
Coach and develop receptionists and service advisors to strengthen customer-handling skills and achieve KPIs.
Maintain HSSE, quality and presentation standards across the reception area.
Track reception performance and customer satisfaction trends, and recommend service improvements.