Last Mile Team Leader

Majid Al Futtaim; Dubai; On-site; AED 156,240 - 223,200; Full time

Benefits offered by this job

Friendly environment

Large team of colleagues (45,000+)

Leadership Model

Job summary

Majid Al Futtaim is seeking a Last Mile Team Leader to oversee daily e-commerce fulfilment, including picking, marshalling and ensuring timely delivery. This role coordinates with store teams, IT, and commercial units to maintain service levels.

The successful candidate will have a background in logistics, 3–5 years of experience, and knowledge of automated distribution systems. The position emphasizes strong interpersonal skills and cross-functional collaboration in a dynamic retail environment

Qualifications

• Bachelor’s degree in E- Commerce or Business Administration is required.
• 3–5 years of professional work experience in logistics and supply chain.
• E-commerce fulfillment and last mile experience is a plus.
• Commercial knowledge is preferred.
• Working knowledge of automated distribution and warehouse systems is preferred.
• Good interpersonal skills and ability to drive results in a cross-functional team setting.

Responsibilities

• Manage the day-to-day e-commerce fulfilment operations.
• Lead picking and handover to last mile supervisor to ensure all activities are performed effectively and seamlessly.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Manage customer service function within the store.
• Ensure measures are taken to handover goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.

Skills

Good interpersonal skills

Driving results in cross-functional 팀

Education

Bachelor’s degree in E- Commerce or Business Administration

Tools

Automated distribution systems

Job description

Overview

Job Title: Last Mile Team Leader | MAF Retail | Hypermarket UAE

Role Summary: The Last Mile Team Leader is responsible for the day-to-day execution of fulfillment operations which includes Picking, Marshalling activities. When applicable, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of freshness, quality and fulfillment of their orders.

Role Profile

• Manage the day-to-day e-commerce fulfilment operations.
• Lead picking and handover to last mile supervisor to ensure all activities are performed effectively and seamlessly.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Manage customer service function within the store.
• Ensure measures are taken to handover goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.

Requirements

• Bachelor’s degree in E- Commerce or Business Administration.
• 3 – 5 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience is a plus.
• Commercial knowledge preferred.
• Working knowledge of automated distribution and warehouse systems preferred.
• Good interpersonal skills, driving results in cross-functional team setting.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.