Last Mile Ops Lead – E‑Commerce Fulfillment

Majid Al Futtaim; Dubai; On-site; AED 156,240 - 223,200; Full time

Benefits offered by this job

Friendly environment

Large team of colleagues (45,000+)

Leadership Model

Job summary

Majid Al Futtaim is seeking a Last Mile Team Leader to oversee daily e-commerce fulfilment, including picking, marshalling and ensuring timely delivery. This role coordinates with store teams, IT, and commercial units to maintain service levels.

The successful candidate will have a background in logistics, 3–5 years of experience, and knowledge of automated distribution systems. The position emphasizes strong interpersonal skills and cross-functional collaboration in a dynamic retail environment

Qualifications

• Bachelor’s degree in E- Commerce or Business Administration is required.
• 3–5 years of professional work experience in logistics and supply chain.
• E-commerce fulfillment and last mile experience is a plus.
• Commercial knowledge is preferred.
• Working knowledge of automated distribution and warehouse systems is preferred.
• Good interpersonal skills and ability to drive results in a cross-functional team setting.

Responsibilities

• Manage the day-to-day e-commerce fulfilment operations.
• Lead picking and handover to last mile supervisor to ensure all activities are performed effectively and seamlessly.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Manage customer service function within the store.
• Ensure measures are taken to handover goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.

Skills

Good interpersonal skills

Driving results in cross-functional 팀

Education

Bachelor’s degree in E- Commerce or Business Administration

Tools

Automated distribution systems

Job description

Majid Al Futtaim is seeking a Last Mile Team Leader to oversee daily e-commerce fulfilment, including picking, marshalling and ensuring timely delivery. This role coordinates with store teams, IT, and commercial units to maintain service levels.

The successful candidate will have a background in logistics, 3–5 years of experience, and knowledge of automated distribution systems. The position emphasizes strong interpersonal skills and cross-functional collaboration in a dynamic retail environment