Operations Manager | Emirati Talent

Majid Al Futtaim; Abu Dhabi; On-site; AED 360,000 - 520,000; Full time

Job summary

Majid Al Futtaim in the UAE seeks an Operations Manager for Emirati Talent within MAF Retail to lead daily E‑commerce fulfilment, driving efficiency and customer satisfaction. You will oversee order execution, coordinate with fulfilment centers and delivery partners, and monitor key performance indicators to support rapid, accurate online shopping experiences.

The role requires strong leadership, extensive experience in logistics and last‑mile operations, and proficiency with SAP, Salesforce, MS

Qualifications

• Bachelor’s degree in E-Commerce, Business Administration, Logistics, Supply Chain Mgmt, or related field is required.
• 5–8 years of experience in logistics, supply chain, E-Commerce fulfilment, and last-mile operations; retail experience is a plus.
• Strong leadership, analytical, problem-solving, and organizational skills are essential.
• Proficiency with warehouse/distribution systems, process automation, SAP, Salesforce, MS Office, and Advanced Excel; English proficiency required.

Responsibilities

• Manage end-to-end E-Commerce fulfilment operations, coordinating with fulfilment centers, last-mile delivery teams, and third-party partners.
• Monitor KPIs for picking, fulfilment, handover, delivery timelines, productivity and service levels; drive continuous improvement.
• Ensure optimal fulfilment center operations through inventory management, stock availability, hygiene, quality controls, and policy compliance.
• Coordinate with cross-functional teams (Commercial, IT, E-Merchandising, Head Office Services, Stores, Customer Service) to resolve challenges and improve processes.
• Analyze customer experience metrics, including NPS, identify improvement areas, and implement initiatives to enhance the online journey.
• Lead and develop the team through coaching, mentoring, training, and performance management; ensure attendance and disciplinary standards.
• Drive cost optimization by monitoring expenses, improving cost per delivery, budgeting, and implementing corrective actions.
• Support development and implementation of operational policies, procedures, and controls aligned with business objectives.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Education

Bachelor’s degree in E-Commerce / Logistics / Supply Chain

Tools

SAP

Salesforce

MS Office

Advanced Excel

Job description

Operations Manager | Emirati Talent | MAF Retail | Hypermarket UAE

Role Summary

The Operations Manager is responsible for managing the day-to-day execution of E-Commerce operations, including order fulfillment, picking, marshalling, dispatch, and team performance. The role ensures operational efficiency, timely delivery, product quality, and customer satisfaction while monitoring KPIs and driving continuous improvement. The position leads and motivates the team to achieve business objectives, coordinates with stores and Head Office stakeholders.

Role Profile

• Manage end-to-end E-Commerce fulfilment operations, including coordination with fulfilment centers, last-mile delivery teams, and third-party delivery partners to ensure timely and efficient order execution.
• Monitor operational performance, including picking, fulfilment, handover, delivery timelines, productivity, and service KPIs, driving continuous improvement initiatives to enhance efficiency and customer experience.
• Ensure optimal fulfilment center operations through effective inventory management, stock availability, hygiene standards, quality controls, and compliance with company policies and procedures.
• Coordinate with cross-functional teams including Commercial, IT, E-Merchandising, Head Office Services, Stores, and Customer Service teams to resolve operational challenges and improve processes.
• Analyze customer experience metrics, including NPS results, identify improvement areas, and implement initiatives to enhance the overall online shopping journey.
• Manage team performance through coaching, mentoring, training, performance management, and talent development initiatives while ensuring adherence to attendance and disciplinary standards.
• Drive cost optimization initiatives by monitoring operational expenses, improving cost per delivery, ensuring budget compliance, and implementing corrective actions where required.
• Support the development and implementation of operational policies, procedures, and controls while ensuring compliance, process improvements, and alignment with business objectives.

Requirements

• Lead people management activities including performance management, coaching, mentoring, talent pipeline development, training coordination, and ensuring availability of skilled resources to meet business objectives.
• Support the development and implementation of operational policies, procedures, and guidelines while ensuring compliance across the business.
• Manage financial responsibilities by monitoring budgets, supporting annual budget planning, reviewing financial reports, controlling operational costs, and driving cost optimization initiatives.
• Hold a Bachelor’s degree in E-Commerce, Business Administration, Logistics, Supply Chain Mngmt, or a related field, with 5-8 years of experience in logistics, supply chain, E-Commerce fulfilment, and last-mile operations. Retail experience is an advantage
• Demonstrate strong leadership, analytical, problem-solving, and organizational skills with the ability to manage teams, drive performance, improve processes, and deliver results in a fast-paced environment.
• Possess strong technical capabilities including knowledge of warehouse/distribution systems, process automation, SAP, Salesforce, MS Office, and advanced Excel, with excellent communication skills. English proficiency is required.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.