L2 Desktop Support Engineer (Windows/Mac) - Arabic Fluent

Excis Compliance Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company is seeking a Desktop Technician in Dubai to provide local remote desktop support and troubleshoot hardware and software issues. The ideal candidate will have at least 18 months of IT experience, proficiency in Windows and Active Directory, strong analytical skills, and excellent customer service abilities. Fluency in English and Arabic is mandatory, along with the flexibility to work off-hours as needed.

Qualifications

• Minimum of 18 months of IT experience.
• Proficient in Windows 10-11 and Active Directory.
• Fluent in English and Arabic.

Responsibilities

• Provide first/second level support for customer issues.
• Collaborate with Third Party Vendors for AV issues.
• Maintain ticket updates for all reported incidents.

Skills

Troubleshooting

Customer service

Communication

Analytical skills

Tools

Microsoft Office

Windows 10-11

Active Directory

Cisco Jabber

Job description

A leading IT support company is seeking a Desktop Technician in Dubai to provide local remote desktop support and troubleshoot hardware and software issues. The ideal candidate will have at least 18 months of IT experience, proficiency in Windows and Active Directory, strong analytical skills, and excellent customer service abilities. Fluency in English and Arabic is mandatory, along with the flexibility to work off-hours as needed.