Korean-Speaking Customer Service & Logistics Executive

Etex; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement: 3 days in the

office and 2 days working from home

Job summary

Etex in Dubai seeks a Korean-speaking Customer Service & Order Management professional to bridge customers, factories and logistics. You will own end-to-end order cycles and ensure timely delivery, reporting to Customer Service Manager.

This is an individual contributor role requiring 3–7 years in CS, order management, logistics or supply chain. You will coordinate shipments, maintain accurate documentation and support accounts receivable, with a focus on accuracy and proactive problem solving.

Qualifications

• Korean language proficiency and strong English communication are essential.
• 3+ years in customer service, order management, logistics or supply chain operations are expected.
• Experience with SAP MM and SD modules is preferred.

Responsibilities

• Manage the complete order-to-delivery cycle with accuracy and timeliness.
• Coordinate with factories, logistics providers, and customers for smooth deliveries.
• Monitor order status and proactively communicate updates to stakeholders.

Skills

Korean language

English proficiency

Customer service

Order management

Logistics coordination

Education

Degree in Business Administration or related field

Tools

SAP MM

SAP SD

Job description

An introduction to Etex

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won’t just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You’ll be joining a company who wants to inspire change.

Location: Dubai, AE

What You’ll Do

We are looking for a Korean‑speaking professional to join our Dubai office and serve as the key connection between customers, factories, logistics providers, and internal stakeholders.

Reporting directly to the Customer Service Manager, this is an individual contributor role and does not have people management responsibilities.

We deal for professionals with 3-7 years of experience in customer service, order management, logistics, or supply chain operations.

Customer Service & Order Management

• Manage the complete order‑to‑delivery cycle, ensuring accurate and timely processing of customer orders.
• Coordinate closely with manufacturing sites, logistics partners, and customers to ensure smooth execution of deliveries.
• Monitor order status and proactively communicate updates, resolving issues before they impact the customer experience.
• Build strong and trusted relationships with customers to enhance satisfaction and long‑term business partnerships.
• Ensure all customer inquiries are handled professionally, efficiently, and with a high level of responsiveness.

Logistics & Supply Chain Coordination

• Coordinate shipment schedules and delivery activities with factories and logistics providers.
• Track and manage delivery performance to ensure on‑time fulfillment.
• Support import/export documentation requirements and shipping processes.
• Collaborate with supply chain stakeholders to identify opportunities for process improvements and operational efficiency.

Sales Administration & Documentation

• Prepare, validate, and maintain critical sales and shipping documentation, including:
• Invoices
• Product certificates
• Technical documentation
• Delivery‑related records
• Support monthly sales closing activities.
• Assist with tax invoice processing and Accounts Receivable follow‑up.
• Ensure data accuracy and compliance across all customer, sales, and logistics records.

Business Support & Administration

• Provide administrative support to the Korea business operations.

What You’ll Bring

• South Korean national currently based in the UAE OR Highly proficient in Korean (written and spoken)
• Professional proficiency in English
• Minimum 3 years experience in:
• Customer Service
• Order Management
• Logistics / Supply Chain Coordination
• Sales Administration
• Strong ability to manage multiple priorities while maintaining accuracy and attention to detail
• Excellent communication and stakeholder management skills
• Proactive problem‑solving mindset with the ability to work independently

Preferred Qualifications

• Degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Experience working in a multinational or international business environment.
• Knowledge of SAP, particularly MM and SD modules.
• Understanding of Accounts Receivable, invoicing, and sales administration processes.
• Familiarity with import/export and logistics documentation.

Why join us?

• Hybrid work arrangement: 3 days in the office and 2 days working from home
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination

Our Social Responsibilities

Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry.

Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities’ needs.

Commitment to diversity

We’re incredibly proud of the community we’ve created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work.

If you require any additional support with your application, please do not hesitate to get in touch so that we can make arrangements for you.

Good luck with your application

As you have seen, our Teammates mean the world to us, they enable us to Inspire Ways of Living. If this role appeals to you, we will help you learn, grow and lead. We look forward to hearing from you.