Korean-Speaking Customer Service & Logistics Executive

Etex Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Etex in Dubai is seeking a Korean-speaking Customer Service & Logistics Executive to join our multilingual team. You will manage the end-to-end order-to-delivery cycle, coordinate with factories, logistics partners, and customers, and ensure accurate documentation and on-time shipments.

The role also covers admin support for Korea operations and collaboration with Shared Service Centres. You will bring at least 3 years of experience in customer service, order management, and logistics

Qualifications

• 3+ years of experience in customer service, order management, and logistics.
• Proficiency in English and Korean (written and spoken).
• Experience with SAP MM/SD is preferred.

Responsibilities

• Manage the complete order-to-delivery cycle with accurate processing.
• Coordinate with manufacturing sites, logistics partners, and customers for on-time deliveries.
• Monitor orders and proactively communicate updates, resolving issues.
• Maintain accurate sales and shipping documentation and compliance.
• Support administration for Korea business operations and cross-functional collaboration.

Skills

Korean language

English

Customer service

Order management

Logistics coordination

Education

Bachelor's degree in Business/Logistics

Tools

SAP MM/SD

Job description

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Korean-Speaking Customer Service & Logistics Executive

Location:

Dubai, AE

An introduction to Etex

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won't just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You'll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we'll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we're known for, it's our people that matter most!

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions. Etex is a company that is committed to success - and when you join us, we'll be committed to you.

What you'll do

Customer Service & Order Management

As the central point of contact for customers and internal teams, you will:

• Manage the complete order-to-delivery cycle, ensuring accurate and timely processing of customer orders.
• Coordinate closely with manufacturing sites, logistics partners, and customers to ensure smooth execution of deliveries.
• Monitor order status and proactively communicate updates, resolving issues before they impact the customer experience.
• Build strong and trusted relationships with customers to enhance satisfaction and long-term business partnerships.
• Ensure all customer inquiries are handled professionally, efficiently, and with a high level of responsiveness.

Logistics & Supply Chain Coordination

• Coordinate shipment schedules and delivery activities with factories and logistics providers.
• Track and manage delivery performance to ensure on-time fulfillment.
• Support import/export documentation requirements and shipping processes.
• Collaborate with supply chain stakeholders to identify opportunities for process improvements and operational efficiency.
• Prepare, validate, and maintain critical sales and shipping documentation, including:
  • Invoices
  • Product certificates
  • Technical documentation
  • Delivery-related records
• Support monthly sales closing activities.
• Assist with tax invoice processing and Accounts Receivable follow-up.
• Ensure data accuracy and compliance across all customer, sales, and logistics records.

Business Support & Administration

• Provide administrative support to the Korea business operations.
• Act as a liaison between local teams and Shared Service Centres on finance and operational matters.
• Coordinate procurement of marketing materials, product literature, samples, office supplies, and promotional items.
• Support travel, visitor, and event coordination for colleagues and business partners visiting from Korea and other locations.
• Manage incoming business inquiries through phone and email channels.

What you'll bring

• South Korean national currently based in the UAEOR highly proficient in Korean (written and spoken)
• Professional proficiency in English
• Minimum 3 years experience in:
  • Customer Service
  • Order Management
  • Logistics / Supply Chain Coordination
• Strong ability to manage multiple priorities while maintaining accuracy and attention to detail
• Excellent communication and stakeholder management skills
• Proactive problem-solveing mindset with the ability to work independently

Preferred Qualifications

• Degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Experience working in a multinational or international business environment.
• Knowledge of SAP, particularly MM and SD modules.
• Understanding of Accounts Receivable, invoicing, and sales administration processes.
• Familiarity with import/export and logistics documentation.
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our 'Road to Sustainability 2030' is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination

Our Social Responsibilities

Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry.

Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities’ needs.

Commitment to diversity

We're incredibly proud of the community we've created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work.