Khaleeji Arabic Speaker — Customer Care & Inbound Sales

MINIMALIST

Dubai

On-site

AED 78,000 - 112,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary with incentives

UAE visa and permits

Health insurance

Annual flight ticket allowances

Growth opportunities

Long-term perspective in a growing org

Engaging and challenging work with a专业

Job summary

Minimalist.ae in Dubai is seeking a Customer Service Agent/Representative to be the face of the brand, handling queries and resolving issues in a timely, professional manner. You will manage complaints, assist customers with inquiries, follow up on shipments, call abandoned carts and close inbound sales, contributing to growth in a fast-paced eCommerce environment.

Ideal candidates have 1–2 years in sales or customer support, strong Arabic Khaleeji communication, and familiarity with social

Qualifications

At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
Ideally a Bachelor's degree.
Outstanding communication skills (verbal & written) in Khaleeji Arabic.

Responsibilities

Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate to relevant department).
Customer care (answer queries, follow up on shipments, update customers).
Abandoned cart sales (call customers who have not completed purchases and encourage them to buy).
Inbound sales (call customers who started but not completed purchases and finalize them).