Arabic-Speaking Customer Service Specialist

Planet; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Planet seeks a Customer Service Assistant (Arabic Speaker) to be the first contact for customers, shoppers and partners across voice and digital channels in Dubai. You will handle inquiries, provide guidance on products and processes, and steer each case to a timely resolution.

You will combine empathy with system discipline, collaborate with Operations, and maintain accurate records in Planet's systems to improve the overall customer experience.

Qualifications

• Previous experience in customer service or contact centre.
• Clear and confident written and verbal communication.
• Strong listening, problem-solving and decision-making skills.
• A customer-first mindset with empathy, patience and professionalism.
• Confidence using Microsoft Office, CRM and contact centre systems.
• Accuracy, attention to detail and the ability to manage several priorities in a fast-paced environment.
• A collaborative approach and willingness to learn, share knowledge and adapt to change.
• Flexibility to work shifts, including weekends and public holidays, where the role requires it.
• A diploma or bachelor’s degree is preferred but not essential where relevant experience can be demonstrated.

Responsibilities

• Handle inbound calls, emails, chats and other digital enquiries promptly and professionally.
• Provide clear, accurate guidance on Planet products, services, processes and policies.
• Listen carefully, understand the underlying need and tailor the response to the customer or partner.
• Take ownership of complaints and service issues, keeping the customer informed through to closure.
• Escalate complex, sensitive or high-risk cases through the correct channels.
• Investigate enquiries using Planet systems, knowledge resources and internal expertise.
• Aim to resolve issues at the first point of contact wherever possible.
• Coordinate with Operations and other relevant teams to remove blockers and secure timely outcomes.
• Follow up on open cases and commitments, ensuring nothing is left unresolved.
• Identify recurring themes, service gaps and improvement opportunities, and share them with the team.
• Record every interaction, action and outcome accurately in Planet's customer management and contact centre systems.
• Process requests, forms and service transactions in line with agreed procedures and controls.
• Protect customer and company information and follow all applicable privacy, security and compliance requirements.
• Use the correct case categories, disposition codes and escalation routes.
• Maintain complete and current records that enable effective handovers, reporting and auditability.

Skills

Customer service

Written and verbal communication

Listening

Problem solving

Empathy

Attention to detail

Time management

Collaboration

Adaptability

Multitasking

Education

Diploma or Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Planet seeks a Customer Service Assistant (Arabic Speaker) to be the first contact for customers, shoppers and partners across voice and digital channels in Dubai. You will handle inquiries, provide guidance on products and processes, and steer each case to a timely resolution.

You will combine empathy with system discipline, collaborate with Operations, and maintain accurate records in Planet's systems to improve the overall customer experience.