Customer Service Agent

Presentail; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Presentail is seeking a customer service representative to join our Al Barsha shop in Dubai. You will drive customer satisfaction by handling inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction, with excellent written and verbal communication skills. You will manage inbound communications, advise customers on how to leverage the product, and track

Qualifications

• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Bachelor’s degree or equivalent.

Responsibilities

• Manage inbound customer communications - Answer calls and emails to address questions, requests and issues.
• Consult on customer success - Advise customers on how to leverage the product/service based on their needs.
• Maintain working product knowledge - Act as a product expert to ensure information is accurate and up-to-date.
• Track interactions in CRM - Record customer interactions for cross-functional awareness.

Skills

communication

customer-first mindset

time-management

prioritization skills

positive attitude

Education

Bachelor’s degree or equivalent

Job description

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills