Customer Service Agent/Representative (Khaleeji Arabic Speaking)

MINIMALIST; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Competitive salary with incentives

UAE visa and permits

Health insurance

Annual flight ticket allowances

Growth opportunities

Long-term perspective in a growing org

Engaging and challenging work with a专业

Job summary

Minimalist.ae in Dubai is seeking a Customer Service Agent/Representative to be the face of the brand, handling queries and resolving issues in a timely, professional manner. You will manage complaints, assist customers with inquiries, follow up on shipments, call abandoned carts and close inbound sales, contributing to growth in a fast-paced eCommerce environment.

Ideal candidates have 1–2 years in sales or customer support, strong Arabic Khaleeji communication, and familiarity with social

Qualifications

• At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
• Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
• Ideally a Bachelor's degree.
• Outstanding communication skills (verbal & written) in Khaleeji Arabic.

Responsibilities

• Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise escalate to relevant department).
• Customer care (answer queries, follow up on shipments, update customers).
• Abandoned cart sales (call customers who have not completed purchases and encourage them to buy).
• Inbound sales (call customers who started but not completed purchases and finalize them).

Skills

Customer service

Sales experience

Communication skills

Education

Bachelor's degree

Tools

WhatsApp

Monday.com

Job description

Minimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With four stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and uses only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.

The Role

The Customer Service Agent/Representative functions as the 'face' of Minimalist to customers and ensures that customer queries and concerns are solved in a professional and timely manner.

Responsibilities:

• Complaint management (receive complaints through phone or in writing, resolve complaints where possible, otherwise inflate complains to relevant department and/or management).
• Customer care (Answering queries and questions of customers, following up on shipments, updating customers accordingly).
• Abandoned cart sales (Calling customers who have not completed their purchase, enquiring about possible reasons, convincing customers to purchase).
• Inbound sales (Calling customers who have started but not completed their purchase, enquiring about possible reasons, finalizing purchase).

Requirements:

• At least 1, ideally 2+ years of experience in Sales, Marketing, or Customer Representation, ideally in a startup or eCommerce company.
• Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.
• Ideally a Bachelor's degree.
• Outstanding communication skills (verbal & written) in Khaleeji Arabic.

What we offer:

• Competitive salary with performance-based incentives.
• UAE visa and permits.
• Health insurance.
• Annual flight ticket allowances.
• Growth and long-term development opportunities.
• Long-term perspective in a rapidly expanding, future-oriented organization.
• An engaging and challenging work environment with a motivated & professional team of specialists.