Customer Care Specialist – Inbound Call Center

Khidmah; Abu Dhabi; Sur place; AED 67 000 - 100 000; Plein temps

Résumé du poste

Khidmah is seeking a Customer Support Specialist to handle inbound calls, emails, and CRM updates in a fast-paced environment in Abu Dhabi. You will resolve issues, coordinate with departments, and schedule maintenance while delivering high-quality service to customers.

Ideal candidates bring 2+ years in customer service or call centers, strong communication and data-entry skills, and a team-oriented mindset with leadership potential.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or call center roles.
• Strong communication, typing, and data entry abilities.
• Proficient in MS Office and basic software tools.

Responsabilités

• Answer inbound customer calls and provide professional service.
• Log requests, coordinate with departments, and follow up for satisfaction.
• Handle customer care emails and maintain CRM records.
• Schedule appointments for maintenance and coordinate ad-hoc tasks.
• Maintain accuracy of customer data and assist in problem resolution.

Connaissances

Call Center knowledge

Customer service

Time management

Data entry

MS Office

Typing speed

Communication skills

Teamwork

Leadership potential

Formation

High school diploma

Outils

MS Office Suite

Description du poste

Khidmah is seeking a Customer Support Specialist to handle inbound calls, emails, and CRM updates in a fast-paced environment in Abu Dhabi. You will resolve issues, coordinate with departments, and schedule maintenance while delivering high-quality service to customers.

Ideal candidates bring 2+ years in customer service or call centers, strong communication and data-entry skills, and a team-oriented mindset with leadership potential.