Key Fleet Partner Manager

Delivery Hero; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Delivery Hero is seeking a Senior Key Account Manager to oversee our strategic 3PL partnerships, acting as a trusted advisor and performance driver. You will work between the 3PL Manager and the broader Account Management team to ensure operational excellence, partner satisfaction, and long-term strategic alignment.

Responsibilities include growing high-value 3PL relationships, driving growth opportunities, and coordinating across Operations, Finance, Legal and Data teams to remove roadblocks

Qualifications

• 4 years in managing key business relationships.
• Experience managing B2B partnerships or gig economy platforms is a plus.
• Ability to manage complex external relationships and influence internal stakeholders.
• Execution Excellence: track record of driving outcomes across operations, compliance or partner performance.
• Negotiation & Communication: confident communicator in partner-facing commercial discussions.
• Education: Bachelor's degree in Business/Logistics or related field preferred.
• Proactive & Strategic Thinker: anticipate challenges and connect tactical execution to long-term strategy.

Responsibilities

• Own and grow relationships with high-value 3PL partners. Act as the primary contact driving alignment with talabats goals through structured performance management and proactive engagement.
• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities and unlock mutual growth.
• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs and implement corrective actions.
• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Align terms with performance and market realities.
• Cross-Functional Execution: Collaborate with Operations, Finance, Legal and Data teams to resolve roadblocks.
• Market & Partner Intelligence: Monitor market dynamics to inform account strategies and leadership discussions.
• Internal Advocacy: Represent 3PL partner needs within talabat and balance compliance and efficiency.

Skills

Key account management

B2B partnerships

Negotiation

Cross-functional collaboration

Data-driven decision making

Stakeholder influence

Strategic thinking

Education

Bachelor's degree in Business, Logistics or related field

Job description

Role Summary

As Senior Key Account Manager you will manage our most strategic 3PL relationships going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3PL Manager and the broader Account Management team this is a high-impact individual contributor role requiring ownership foresight and a strong commercial mindset. You will collaborate cross-functionally to deliver operational excellence partner satisfaction and long-term strategic alignment.

Whats On Your Plate

• Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact driving alignment with talabats goals through structured performance management and proactive engagement.
• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities improve delivery metrics and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.
• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues identify trends and implement corrective action plans in collaboration with internal stakeholders.
• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.
• Cross-Functional Execution: Work closely with Operations Finance Legal and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.
• Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply regulatory shifts and 3PL sentiment. Use insights to inform account strategies and leadership discussions.
• Internal Advocacy: Represent 3PL partner needs within talabat ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.

Qualifications:

• Proven Experience: 4 years in managing key business relationships. Experience managing B2B partnerships or gig economy platforms is a plus.
• Relationship Builder: Demonstrated ability to manage complex external relationships and influence internal stakeholders.
• Execution Excellence: Strong track record of driving measurable outcomes across operations compliance or partner performance.
• Negotiation & Communication Skills: Confident communicator with experience in partner-facing commercial discussions.
• Business Acumen: Ability to understand and communicate the commercial impact of operational decisions and align actions to broader business goals.
• Educational Background: A Bachelors degree in Business Logistics or a related field is preferred.
• Proactive & Strategic Thinker: Able to anticipate challenges manage ambiguity and connect the dots between tactical execution and long-term strategy

Remote Work :

No

Employment Type :

Full-time